Employee relations Coordinator

(Candidates should be based in Qatar)

Job Description
Employee Relations Coordinator

To provide administrative support for Employee Relations and handle employee requests and queries to ensure efficient and effective on-site employee services. Act as a focal point for receiving and processing ER requests as assigned while maintaining an effective tracking and filing system for employee details, records and claims.

Qualifications:

Educational Qualification Required:
Bachelor’s degree in Human Resources, Business Administration or a related field.

Work Experience Required:
5 years of experience in Human Resources department, preferably in HR Services / Employee Relations.

Work Experience Preferred:
Experience in Petrochemical Industry.

Job Requirements (but not limited to):

• Proven experience working in a busy HR department.
• Good interpersonal and communication skills with ability to handle internal clients/employees.
• Orientation to detail and resourceful mindset.
• Knowledge of HR practices and employment regulations.
• Working knowledge of SuccessFactors and ERP applications.

Key Responsibilities:

• Deal with various HR queries from employees and the business, process and/or route them as appropriate for action.
• Provide advice to employees on ER matters including allowances and benefits for employees and dependents, medical insurance and related HC policies and procedures.
• Maintain employee records and files – soft and hard copies – ensure availability of up-to-date employee and dependent documents in the employee files/HR Systems.
• Use HR information systems (SuccessFactors and SAP) to access, input and compile data, raise and review employee claims and ensure they are accurately booked and approved for processing.
• Prepare and issue employee letters and ensure they are delivered as per agreed KPI.
• Recommend process improvements to enhance day-to-day ER services and submit proposals to the Head.
• Help manage staff relationships, issues and grievances and advise on appropriate handling process as per the policy.
• Identify and report any gaps in HC procedures and policies and escalate to Supervisor for advice and resolution in coordination with other sections.
• Support investigations on grievances and disciplinary as may be assigned.
• Act as the focal point/designated representative within the assigned business area/location on ER matters.