English Call Center Agent

About the Role:

We’re looking for a Customer Service Representative who is passionate about helping people and delivering exceptional experiences. You’ll be the first point of contact for our customers, handling inquiries, solving problems, and ensuring satisfaction at every interaction.

What You’ll Do:

Respond promptly to customer inquiries via phone, email, or chat

Handle and resolve complaints in a professional manner

Provide accurate information about products and services

Maintain detailed and organized records of customer interactions

Collaborate with other departments to ensure customer satisfaction

Meet performance targets related to quality, speed, and efficiency

Requirements:

Excellent command of English (spoken and written *B2*)

Strong communication and problem-solving skills

6 months of proven experience in CS

Ability to multitask and stay calm under pressure

Basic computer literacy (MS Office, CRM systems)

Previous experience in customer service or call centers is a plus

What We Offer:

Competitive salary

Social and medical insurance

Paid training and career development opportunities

Friendly and supportive work environment

24/7 transportation provided

Job Type: Full-time

Pay: Up to E£21,800.00 per month

Application Question(s):

• Are you okay with Full time / on-site work?
• Are you okay with rotational shifts?
• Are you Egyptian?

Education:

• Bachelor's (Required)

Experience:

• Customer Service: 1 year (Required)

Language:

• English fluently (Required)

Location:

• Cairo (Required)