European floor supervisor

Key responsibilities

• Team supervision: Oversee and coordinate daily activities of floor staff, delegate tasks, and ensure productivity.
• Performance management: Monitor staff performance, provide coaching and feedback, and conduct training.
• Operational oversight: Ensure the floor is clean, safe, and meets all operational standards. This includes reporting maintenance issues and following up to ensure they are resolved.
• Guest service: Act as a point of contact for guests, address their concerns promptly, and ensure all requests are handled in a timely manner.
• Policy and procedure adherence: Ensure staff follow company policies, procedures, and standards, including those related to uniforms, personal hygiene, and safety.
• Inventory and stock management: Monitor inventory levels and manage stock as needed.
• Reporting: Report on team performance and operational issues to upper management.

Required skills and qualifications

• Education: A High School diploma is usually required; a degree in hotel management or a completed vocational training in the hotel industry is a plus.
• Experience: 3+ years of experience in a similar role, particularly in a 4- or 5-star hotel setting.
• Leadership: Excellent leadership, management, and team-building skills.
• Communication: Excellent communication and organizational skills are essential for interacting with staff and guests.
• Technical skills: Basic computer skills for data entry and point-of-sale systems.
• Personal attributes: Customer-centric, customer-focused, and professional.
• Language skills: Excellent knowledge of English is often a requirement, especially in a European context.

Job Type: Full-time