Executive Aftersales Services

About us:

Established in the 1930s as a trading business, Al-Futtaim Group today is one of the most diversified and progressive, privately held regional businesses headquartered in Dubai, United Arab Emirates. Structured into five operating divisions; automotive, financial services, real estate, retail and healthcare; employing more than 35,000 employees across more than 20 countries in the Middle East, Asia and Africa, Al-Futtaim Group partners with over 200 of the world's most admired and innovative brands. Al-Futtaim Group’s entrepreneurship and relentless customer focus enables the organization to continue to grow and expand; responding to the changing needs of our customers within the societies in which we operate.

By upholding our values of respect, excellence, collaboration and integrity; Al-Futtaim Group continues to enrich the lives and aspirations of our customers each and every day

About the Division:

Al-Ghazi Tractors Limited , the subsidiary company of Al-Futtaim group of Dubai, is a story of rollicking success. With consistent corporate achievements, the company is recognized for corporate excellence and “Best Corporate Performance”.

With its Corporate office in Lahore, the AGTL plant at Dera Ghazi Khan, manufactures New Holland (Fiat) tractors in technical collaboration with CNHI - Case New Holland, the Number One manufacturer of agricultural tractors in the world. The AGTL plant, an icon of engineering dynamics operates on high efficiency. With Quality Control and Quality Assurance, quality improvement systems exist at every level. One of our mission statement reads: “Our most enduring competitive edge is the quality of tractors”.

What you will do?

Purpose:

This role focuses on resolving customer complaints in the shortest possible time while driving spare parts and lubricant sales across the Lahore region, covering 24 3S dealerships. The incumbent is responsible for delivering exceptional customer service with a strong commercial mindset , fostering long-term customer relationships and ultimately contributing to repeat purchase of AGTL products in the region.

Key Responsibilities:

• Ensure prompt resolution of customer complaints and warranty claims , driving improved customer satisfaction across the Lahore region.
• Conduct regular field visits and dealer engagement to gather feedback, monitor service quality, and strengthen customer relationships.
• Analyze field complaints and recurring technical issues , preparing actionable reports and sharing product quality insights with management.
• Drive spare parts and lubricant sales through dealer networks, monitoring performance and implementing corrective actions to meet targets.
• Perform dealership and workshop audits , implementing improvement plans and service campaigns to enhance operational efficiency.
• Manage warranty parts planning and inventory control , ensuring timely availability, accurate stock management, and compliance with Al-Futtaim standards, while supporting network expansion.

Education:

Master’s or Bachelors in Business Administration/ Operations Management/BS Agricultural Engineering/ Mechanical Engineering or Mechatronics from HEC recognized University.

Minimum Experience and Knowledge:

• 1-2 years of professional experience (fresh graduates with strong academic background and internship experience encouraged to apply).
• Exposure to automotive, heavy equipment, or manufacturing industries preferred

Job-Specific Skills:

• Understanding of service business, aftersales operations and spare parts business in Pakistan.
• Ability to maintain and enhance customer satisfaction.

Behavioural Competencies:

• High levels of personal integrity and accountability.
• Ability to work within an international, diverse cultural environment and able to form excellent relationships with internal and external contacts.
• Able to work in dynamic, fast-paced, pressurized environments, adapting to rapid change in an agile and positive manner whilst continuing to provide economical and time focused solutions to critical business needs
• Team player in multi-disciplinary teams, and collaborative in approach and style
• Effective time management skills and focus on meeting demanding deadlines.