Executive Assistant

Company Description

TWNTY Creative is a social media and marketing agency that creates compelling content for hospitality brands. We value vibrant visual identity, bold storytelling, and strong brand voice. Our mission is to help hospitality brands connect with their audiences through engaging and effective content. We are passionate about what we do and committed to delivering the best results for our clients.

Core Responsibilities:Executive & Administrative Support

• Manage and prioritize the founder’s calendar, appointments, and daily schedule
• Organize meetings, calls, and events (internal and client-facing)
• Draft, review, and respond to emails and DMs professionally and promptly
• Take meeting notes, track action items, and follow up to ensure completion
• Manage travel planning, itineraries, accommodations, and reservations
• Handle personal tasks and errands as needed (online orders, gifts, appointments.
• Maintain confidentiality and handle sensitive information with discretion

Business Operations & Organization

• Create and maintain SOPs (standard operating procedures) for recurring tasks
• Manage project timelines, deliverables, and task delegation using tools like Asana, ClickUp, or Notion
• Monitor and organize digital files, assets, contracts, and brand resources (Dropbox, Google Drive, etc.)
• Organize internal workflows to streamline team collaboration and improve efficiency
• Track and manage client onboarding/offboarding processes
• Assist with hiring/freelancer outreach and coordination when needed

Marketing, Content & SEO Support

• Collaborate on and manage updates to the agency’s website (Webflow, Squarespace, or WordPress)
• Implement and refine SEO strategy (keyword research, metadata, content structure, blog optimization)
• Oversee and optimize the agency’s Pinterest Business account to drive traffic and visibility
• Assist in creating and curating visual moodboards for branding and client projects
• Schedule and upload blog posts, case studies, and project highlights
• Assist in repurposing social content for newsletters, blogs, and other platforms

Finance & Invoicing

• Track incoming and outgoing payments
• Generate and send client invoices (via platforms like QuickBooks, Wave, or HoneyBook)
• Monitor outstanding invoices and follow up on overdue payments professionally
• Reconcile monthly expenses and assist with budget planning

AI, Tech & Tools Optimization

• Research and test AI tools (e.g., ChatGPT, Jasper, Descript, Notion AI) to enhance business workflows
• Build systems or templates using AI for things like content creation, task management, and client outreach
• Stay up-to-date on the latest tech platforms that could improve efficiency, creativity, or client experience
• Implement and maintain automations (e.g., Zapier, Make) to reduce manual tasks

Client Relationship & Communication

• Serve as the point of contact for select clients, helping with updates, scheduling, and file delivery
• Track client milestones, deliverables, and satisfaction
• Prepare proposals, contracts, and onboarding documents
• Support in building client-facing presentations and decks

Creative & Visual Support

• Assist in sourcing images, fonts, and inspiration for internal and client projects
• Build and organize moodboards (Figma, Canva, Pinterest) for branding and creative direction
• Support light graphic design needs using Canva or similar tools
• Help maintain and organize the brand’s visual identity across platforms

Growth & Strategy Support

• Monitor and report on analytics (Pinterest, website traffic, email campaigns, etc.)
• Help organize and execute marketing campaigns and brand partnerships
• Conduct competitor research and trend analysis in social media and content marketing
• Assist with course creation, webinar coordination, or digital product launches
• Manage affiliate programs or collaborations

Preferred Skills & Tools Experience:

• Google Workspace (Docs, Sheets, Calendar)
• Project Management Tools (Notion, Asana, ClickUp)
• Website CMS (Squarespace, WordPress, Webflow)
• Invoicing Software (QuickBooks, HoneyBook, Wave)
• Pinterest Business Manager
• Canva / Figma
• SEO tools (Yoast, Semrush, Ubersuggest)
• AI Platforms (ChatGPT, Notion AI, Jasper, etc.)
• Slack, Zoom, Loom

One Time Projects:

• Organize and move all photo files to dropbox
• Arranged according to project
• Update all tasks on Asana to have current list of objectives

Job Type: Full-time

Base Pay: $45,000.00 - $65,000.00 per year

Work Location: Hybrid remote in Miami, FL 33137