Executive Customer Operations Manshera II

ARE YOU READY TO RISE WITH PTCL GROUP

With our unwavering #ReadyToRise mindset, we have been recognized as an award-winning BEST PLACE TO WORK in the Telecom and Technology sector in Pakistan.

We are not just industry leaders; we are redefining excellence with groundbreaking solutions. PTCL Group stands out in the technology industry with its commitment to high-end innovation and leading the way in delivering integrated ICT and Cellular Network services in Pakistan, all rooted in our journey of Culture Transformation & Change Management.

PTCL Group actively cultivates an inclusive & diverse culture that values and uplifts every individual, regardless of their gender, social background, religion, belief, or disability .

PTCL Group Vision & Values:

With a clear vision to become the largest technology player and the national champion driving the digital transformation of Pakistan, PTCL Group is guided by a set of our unified core values:

• Be Resilient
• Think Big
• Win Every Battle
• Value Success

IN THIS ROLE YOU WILL

Lead team of field staff and technicians to provision new Sales Orders. Maintain NW health by proactively carrying out operation and maintenance activities. Achieve service KPIs target.

HOW CAN YOU EXPRESS YOUR TALENT

• Ensure to improve all key performance indicators i.e., MTTP, MTTR & CHI.
• Extend support to development team in rehab & flash fiber projects & identification of potential areas for MSAG installation / flash fiber deployment.
• Assist in Rehabilitation planning of business rich areas and ensure resource provisioning for network improvement.
• Achieve assigned complaints (complaint registration, repeated complaints, Denied Complaints) reduction targets.
• Ensure security and safety of Team, Hand holes, PVC ducts and cables.
• Protect and safeguard PTCL network during development activities.

Qualifications & Skills:

• BE/ BS/ BSc. in Electrical/ Power/ Telecom Engineering

Technical Competency:

• Problem Solving.
• Service Standard Implementation.
• Rehabilitation and Technical Planning.
• Quality and Complaint Management.

PTCL Group's family-centric policies, offering 6-month maternity and 30-day paternity leave, along with a hybrid work model, redefine the workplace for a balanced and fulfilling career.