Executive Customer Operations Nazimabad-III KHI

ARE YOU READY TO RISE WITH PTCL GROUP

We are not just industry leaders; we are redefining excellence with groundbreaking solutions. PTCL Group stands out in the technology industry with its commitment to high-end innovation and leading the way in delivering integrated ICT and Cellular Network services in Pakistan, all rooted in our journey of Culture Transformation & Change Management.

PTCL Group actively cultivates an inclusive & diverse culture that values and uplifts every individual, regardless of their gender, social background, religion, belief, or disability .

PTCL Group Vision & Values:

With a clear vision to become the largest technology player and the champion driving the digital transformation of Pakistan, PTCL Group is guided by a set of our unified core values:

• Be Resilient
• Think Big
• Win Every Battle
• Value Success

IN THIS ROLE YOU WILL

Facilitate towards business growth by providing the best services to new customers. Ensure network rehabilitation along with organizing and controlling daily, weekly and monthly targets by utilizing resources (human, Tools and equipment), for best customer experience.

HOW CAN YOU EXPRESS YOUR TALENT

• Meet PSTN, broadband, IPTV installation target and NTC targets regarding copper, as well as GPON, Meet Net Adds Targets.
• Monitor timely and proper rectification of complaints (MTTR , MTTP) and Accurate Mapping of NEs.
• Conduct monthly meeting about progress review MTTR, MTTP, CHI.
• Propose new potential areas for MSAG/dry areas and propose MSAGs for LLC.
• Ensure Jointing of underground and aerial cable and testing of newly commissioned OSP network.
• Ensure periodic training of all field staff on quality of installation and fault rectification.
• Collect competitor’s information to acknowledge illegal subletting of the area & Monitor financial regulatory

WHAT YOU NEED TO BE SUCCESSFUL

Qualification

• BE / BS (Electronics, Electrical, Telecommunication Engineering)

Experience:

• 1 year of relevant experience

Technical Competencies:

• AC power knowledge
• DC power knowledge
• DG Mechanical working
• Communication skills

PTCL Group's family-centric policies, offering 6-month maternity and 30-day paternity leave, along with a hybrid work model, redefine the workplace for a balanced and fulfilling career.