Executive - Property Handover

About:

Alef Group is a pioneer in developing premier lifestyle communities, destinations, and experiences through investment and strategic joint ventures. We are seeking an experienced and detail-oriented Executive – Property Handover to join our team in Sharjah, with a strong focus on client engagement and ensuring a seamless handover experience.

Key Accountabilities:

Property Handover Coordination

• Manage the end-to-end handover process for residential and commercial units to ensure timely and professional delivery to customers.
• Liaise with internal departments (Projects, Facilities, Finance, Sales, Legal) to confirm that all technical and financial prerequisites are met before handover.
• Schedule and confirm handover appointments with clients to ensure clear communication and readiness.
• Prepare and validate handover documents such as NOCs, clearance certificates, checklists, and acceptance forms to maintain compliance and accuracy.
• Facilitate the transfer of property keys, access cards, and related documents to achieve a smooth completion of the handover process.

Pre-Handover Inspections & Quality Assurance

• Conduct or coordinate pre-handover inspections to confirm units are completed, cleaned, defect-free, and compliant with quality standards.
• Identify defects or snags and coordinate rectifications with the Projects and Facilities teams to ensure unit readiness.
• Monitor and follow up on pending issues to ensure their timely resolution before final handover.
• Maintain accurate inspection reports, snag lists, and rectification timelines for tracking and audit purposes.

Customer Communication & Experience

• Act as the main point of contact for clients on handover-related matters to ensure clear and responsive communication.
• Provide customers with detailed guidance on handover procedures, required documents, and timelines to set clear expectations.
• Address and resolve customer concerns promptly, escalating complex issues where required to maintain customer satisfaction.
• Deliver exceptional service at every stage of the handover to enhance the overall customer experience and uphold the company’s brand standards.

Documentation & System Management

• Ensure all handover documentation is complete, accurate, and properly archived (both physically and digitally) to maintain data integrity.
• Update CRM/ERP systems with handover details, ensuring real-time accuracy and traceability of information.
• Prepare and issue official communications, acknowledgments, and handover completion reports for internal and external use.
• Support audits and compliance reviews by providing organized and accurate handover documentation.

Cross-Departmental Coordination

• Coordinate with the Finance Department to confirm payment settlements and service charge clearances before initiating handover.
• Collaborate with Projects and Facilities teams to ensure units are technically ready for client acceptance.
• Liaise with Sales Operations and Customer Relations teams to confirm updated client information and accurate data flow.
• Engage with Legal/Contracts teams when necessary to verify documentation and ensure compliance with contractual obligations.

Reporting & Continuous Improvement

• Prepare regular handover status reports summarizing scheduled, completed, and pending handovers, and highlight causes of delay.
• Analyze handover data and identify process inefficiencies to recommend improvement actions.
• Participate in continuous improvement initiatives to enhance operational efficiency and customer satisfaction levels.
• Provide structured feedback from customer interactions to relevant departments to support ongoing quality enhancement and future project development.

Educational, Qualification, Work Experience, and Skills required:

Educational Qualification & Certifications:

• Must have a Bachelor’s degree in Business Administration, Real Estate, Engineering, or equivalent.

Work Experience:

• Must have at least 2–4 years of experience in property handover, real estate operations, or customer relations, preferably with a real estate developer in the UAE.
• Experience working on residential and/or commercial property handovers is desirable.
• Familiarity with Sharjah and UAE real estate laws, handover procedures, and developer–buyer processes is preferred.

Skills required:

• Strong understanding of UAE property handover processes, documentation standards, and customer service principles.
• Excellent interpersonal and communication skills to manage client and internal stakeholder interactions effectively.
• High attention to detail with exceptional organizational and time management abilities.
• Proficiency in CRM/ERP systems and Microsoft Office Suite (Excel, Word, Outlook).
• Strong problem-solving skills with the ability to manage issues calmly and professionally.