Facilities Manager

JLL supports the Whole You, personally and professionally.

Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology to our clients. We are committed to hiring the best, most talented people in our industry; and we support them through professional growth, flexibility, and personalized benefits to manage life in and outside of work. Whether you’ve got deep experience in commercial real estate, skilled trades, and technology, or you’re looking to apply your relevant experience to a new industry, we empower you to shape a brighter way forward so you can thrive professionally and personally.

You will be experienced in providing outstanding site services management, proactively leading, monitoring and controlling all portfolio activities. You’ll be passionate about state of the art site operations for beautiful office space and effective in sourcing and managing high performing vendors to support the vision. A keen eye for detail, a grasp of financial metrics and world class stakeholder management will be your strong suit.

Leading a diverse and multi-talented team of over 15 specialists, you will role model integrity and accountability whilst maintaining a sense of fun in a fast paced environment. Authenticity and a genuine desire to deliver professional, value-focused services exceeding the Clients expectations will drive your success.

Leadership & Team Management:
Experienced in actively encouraging an environment of teamwork, cooperation, high performance and individuals success, you will realise that the team’s success means your success

Encouraging your vendor teams to engage with peers on other accounts, attending JLL Integrated Facilities Management events to share knowledge, best practice and sharing market updates will be a key focus

Client & Stakeholder Management:
Unprecedented business growth, working on an exceptionally exciting account with a Client recognised globally as a leader in their industry, you will be personally committed to building your knowledge of their business and relationships with stakeholders to implement strategies and projects to best support our success

Advanced EQ and interpersonal skills will give you an edge when developing and managing relationships. Reading between the lines, maintaining a solution oriented approach and having a keen sense of empathy will enable you to function in a fast moving and high volume environment, with the trust of your stakeholders

Able to navigate a highly matrixed organisation with finesse and balance Clients / stakeholders competing priorities, effectively evaluating and executing independently

A people person, you’ll understand the value of true collaboration and build strong relationships with our HQ, peers and our accounts vendors / partners / project peers (eg, food, security, IT etc)

Responsible for achieving all KPI’s and SLA’s in the Client contract through continuous delivery of exceptional quality service

Operations:
Further development of SOP’s and ensuring smooth procedural implementation will provide seamless service. You will be skilled in simplification and accuracy improvement of work methods to ensure reliability of systems and consistency of delivery

Critical to the role, your input on developing space planning ideas and strategies that meet the changing demands of the business creating both strategic and tactical solutions is key

You’ll play an important role in ensuring the delivery of major/minor capital works projects and associated moves / changes are done in accordance to the guidelines set by our Client

Budgeting and spend management will be a finely tuned skill, you will own financial processes and controls to ensure that the country’s financial operations are meeting or exceeding targets

Educating your team on compliance with JLL and our Client’s H&SE (health & safety environment) and Risk Management policies and procedures

A component of your role will be supporting UX (User Experience) programs, new technology system / tool roll-outs, training programs / workshops etc, through driving implementation and consistency

Reporting, analysis, data driven decisions will be your , you’ll be confident and well informed when conducting presentations

Sourcing & Vendor Management:
Oversee all vendor contracts to ensure that they are professionally delivered with value for money outcomes, well-monitored and re-negotiated as required to ensure the best value to the Client

Ensure the strategic sourcing initiatives across the portfolio are followed and all the JLL provided tools are utilised.

Provide guidance to the site teams to ensure appropriate processes are followed to conduct major sourcing/procurement activities

Ensure vendors performance is managed, and all services are delivered as per the contract

The person we need will know:
FM site management experience in a multinational environment with tactical experience of vendor management, budgeting & spend management, sourcing, space planning/MAC, hard services and office fit-out projects

Experience working in a tech sector environment an advantage

Excellent people skills and ability to interact with a wide range of stakeholders

Knowledge of local occupational health and safety requirements

Has an understanding of basic technical aspects of property (Computer Room Air-conditioning, Chiller system, Fire Protection system, Mechanical & Electrical system, BMS system)

Ability to understand and interpret commercial contracts

Strong budget management and financial analysis skills

Strong PC literacy and proven ability to manage daily activities using various systems.

Experience with Client reporting and preparation of reports

If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements below. We’re interested in getting to know you and what you bring to the table!

Personalized benefits that support personal well-being and growth:

JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health.

About JLL –

We’re JLL—a leading professional services and investment management firm specializing in real estate. We have operations in over 80 countries and a workforce of over 102,000 individuals around the world who help real estate owners, occupiers and investors achieve their business ambitions. As a global Fortune 500 company, we also have an inherent responsibility to drive sustainability and corporate social responsibility. That’s why we’re committed to our purpose to shape the future of real estate for a better world. We’re using the most advanced technology to create rewarding opportunities, amazing spaces and sustainable real estate solutions for our clients, our people, and our communities.

Our core values of teamwork, ethics and excellence are also fundamental to everything we do and we’re honored to be recognized with awards for our success by organizations both globally and locally.

Creating a diverse and inclusive culture where we all feel welcomed, valued and empowered to achieve our full potential is important to who we are today and where we’re headed in the future. And we know that unique backgrounds, experiences and perspectives help us think bigger, spark innovation and succeed together.