F&B Supervisor

Summary:

The F&B Supervisor at Rosen Hotels & Resorts provides valuable support to the Food and Beverage Manager. They oversee assigned F&B outlets to ensure optimum performance, exceptional guest service, and maximum profitability. They play a vital role in training and motivating staff to meet and exceed goals based on Company Standards.

Responsibilities:

• Assist the Food & Beverage Manager in overseeing daily operations of assigned F&B outlets.
• Ensure exceptional guest service in all F&B areas, addressing and resolving guest concerns as needed.
• Monitor and optimize the performance and profitability of F&B functions, implementing strategies to achieve targets.
• Train and motivate staff, setting performance goals based on Company Standards and providing regular feedback.
• Collaborate with the Food & Beverage Manager to enforce the company's drug-free, tobacco-free, and nicotine-free policies.
• Stand, walk, and bend for extended periods during the shift to supervise operations effectively.
• Maintain cleanliness and sanitation standards in the F&B outlets, adhering to safety protocols.
• Communicate and coordinate with other department heads to ensure seamless interdepartmental operations.
• Assist in handling guest complaints and intercede when necessary to resolve issues professionally.
• Uphold the company's drug-free, tobacco-free, and nicotine-free policies within the workplace.
• All other duties as assigned.

Experience/Qualifications:

• 2+ years of previous F&B experience required.
• Strong communication and interpersonal skills.
• Ability to effectively problem solve and resolve conflict.
• Strong organizational and time management skills.
• Ability to lift- up to 25 lbs. consistently and 50 lbs. infrequently.
• Must be able to legally work in the USA.

Education and Certification(s)/License(s):

• High school diploma or equivalent preferred.

Discover Life at Rosen:
Your career is here in our diverse and friendly workplace where your individuality and ideas are valued. Our company of more than 3,000 associates thrives on teamwork and ingenuity. It is this team who makes Rosen Hotels & Resorts® in Orlando one of Florida’s most respected hospitality companies to work for.

Benefits Our Associates Enjoy:

• Affordable Health and Dental Insurance
• On-site Medical Center
• Competitive Compensation
• Holiday Pay
• Birthday Pay
• Paid Vacation and Personal Days
• Tuition Reimbursement and Higher Education Scholarships
• 401(k) Retirement Savings Plan
• Childcare Financial Assistance
• Hospitality and Dining Discounts
• Access to our Family Outreach Center
• Excellent Career Growth Opportunities
• And much more

We are proud to be an equal-opportunity employer and a drug and nicotine-free workforce.