Female CS Officer

Job Description:

Greet all customers warmly and professionally.

Provide accurate information about rides and games, including safety procedures and game rules.

Answer customer queries effectively and courteously.

Offer a personalized experience by up-selling products and services to enhance customer satisfaction.

Ensure ride checklists are maintained and completed according to standards.

Be knowledgeable about all arcade machines and rides at the center.

Assist in maintaining a clean, organized, and safe station area.

Follow company procedures for lost and found items and return customers' belongings after rides.

Monitor patrons to ensure their safety and prevent any potential hazards.

Explain safety procedures clearly before rides and guide customers on evacuation routes if needed.

Respond to any customer complaints within 60 seconds and inform the supervisor immediately of any issues or concerns.

Provide prompt and discerning customer service, ensuring a positive experience for all visitors.

Maintain a presentable, professional appearance and follow hygiene policies.

Adhere to company policies regarding confidentiality and do not disclose any sensitive information.

Discourage accepting gifts or tips from customers and follow the company's code of conduct.

Report any technical, safety, or operational issues to the supervisor or technical team promptly.

Strong customer service skills with the ability to engage with a diverse range of customers.

Thorough knowledge of center products, rides, and systems.

Ability to handle customer complaints and issues calmly and professionally.

Detail-oriented with a strong sense of responsibility for customer safety.

Effective communication skills and the ability to work in a team environment.

Ensure the highest level of customer satisfaction through professionalism and attention to detail.

Uphold all company policies, including safety protocols, lost and found procedures, and customer complaint handling.

Be proactive in maintaining a safe and enjoyable environment for all customers.

Age: 18 to 28 years

Skills:

Customer dealing.

Outgoing personality.

Excellent communication skills.

Evening Shift ( 3:00 Pm to 11:00 Pm /4:00 pm to 12:00 AM)

Job Location: Giga Mall

Interested candidates can drop their CVs at sameera@funcity.pk

Job Type: Full-time

Job Type: Full-time

Work Location: In person