Field Service Engineer

,Job Summary:

This position is responsible for providing on-site service and support to customers. Acts as a mobile field service engineer on assigned missions to resolve customer-impacting technical issues in a timely fashion and maintain maximum customer satisfaction.

Under very little supervision the Service Engineer performs routine maintenance, complicated setup, and operation of most manual and/or CNC and/or PLC equipment, including tooling, fixturing, and programming, optimization of efficiencies and implementation of continuous improvements on all aspects of production.

The focus will be on providing on-site installation, validation, and commissioning of new CNC machines, as well as diagnosing and repairing existing instruments.

Duties & Responsibilities/Deliverables:

• Responsible for supervising the installation, commissioning, starting up, and operating of CNC machines, such as laser cutting, punching and bending machines;
• Provide on-site training to both customers and colleagues on how to utilize the machines in full efficiency and the best form, using accurate and effective production techniques;
• Analyze, troubleshoot, solve and address malfunctions, breakdowns, mechanical and electrical problems;
• Conduct root cause analysis of the problem and perform on-site repairs to ensure rapid resolution.
• Inspect all the machines and make reports for the management of whether or not new machines are required;
• Carry out preventive maintenance activities to ensure the effective operation of machines.
• Conduct safety checks on all the machines to prevent any possible risk while using them;
• Work closely with customers on planning the upgrade of their existing machines;
• Promote ATAD International service contracts;
• Answer any technical questions, queries, and concerns related to spare parts and part number identification;
• Communicate with the customer to ensure satisfaction and implement any necessary corrective actions
• Maintain a professional appearance and manner at all times, consistent with client and ATAD expectations, and in doing so help to promote the image of the Company;
• Real-time reporting and writing, signing and submitting detailed service reports for every job;
• Stay abreast of the latest technology trends;
• Knowledgetransfer and provide: coaching, Mentoring, Knowledge sharing, and Technical Training to team members routinely;

Experience:

• 3-5 years of experience within the industrial machines and a commercial/technical environment;
• Relevant technical qualification;
• Electronic / Electrical Engineering experience;
• Proven experience in an electrical/ installation environment;
• Experience in engaging with customers.

Job Types: Full-time, Permanent, Contract