Front Desk Agent

Company Overview
Prosperity Hospitality Management is a dynamic hotel management company operating within the Sulphur, <Louisiana area. We specialize in managing limited and select service branded hotels, dedicated to delivering exceptional guest experiences and operational excellence.

Job Overview
We are seeking an energetic and detail-oriented Front Desk Agent to be the welcoming face of our hotel. In this vital role, you will manage guest check-ins and check-outs, handle inquiries with professionalism, and ensure smooth front office operations. Your enthusiasm and organizational skills will help create a positive first impression for our guests and support the overall success of our team.

Responsibilities

• Greet guests warmly and assist with check-in/check-out procedures efficiently
• Manage multi-line phone systems to answer inquiries, take reservations, and provide information
• Handle guest requests, complaints, and support needs with a friendly, solution-oriented approach
• Maintain accurate records using computer skills, including data entry, filing, and proofreading
• Coordinate office management tasks such as calendar management, appointment scheduling, and document organization
• Support administrative functions like billing, bookkeeping, and supporting guest support services
• Utilize office software including Microsoft Office and Google Workspace to prepare reports and correspondence

Qualifications

• Proven experience in front desk operations or office management roles, preferably within hospitality or medical/dental reception settings
• Strong computer literacy with proficiency in Microsoft Office, Google Workspace, QuickBooks, and multi-line phone systems
• Excellent customer service skills with professional phone etiquette and bilingual abilities preferred
• Exceptional organizational skills with attention to detail in data entry, filing, proofreading, and time management
• Previous clerical or administrative experience is highly desirable
• Ability to handle multiple tasks efficiently while maintaining a positive attitude in a fast-paced environment
• Personal assistant or medical receptionist experience is a plus but not required

Join us to be part of a vibrant team committed to delivering outstanding service while advancing your career in a supportive environment!

Pay: $10.00 - $12.00 per hour

Work Location: In person