Front Desk for Family Medical Clinic

Job Responsibilities and Duties

• Creates a welcoming atmosphere by greeting visitors and clients to the clinic
• Check in and check out clients in a timely, friendly manner
• Outstanding professional phone management skills: manages a multiline telephone system efficiently and politely, minimizing hold time
• Comforts patients by answering any questions they may have
• Expedites patient processing by having them fill out forms
• Obtains patient identification and insurance information
• Maintains patient accounts by verifying insurance information and coordinating with relevant organizations for payment and referral requirements
• Keeps pertinent staff abreast of scheduling, patient details, and potential service delays
• Helps maintain office inventory; may place orders for office supplies and schedule service for office equipment repairs
• Protects patients’ right of confidentiality; mandatory familiarity with HIPAA
• Schedule patients to make the most efficient use of staff schedules
• Fax, file, photocopy, data entry and other clerical duties as assigned by staff and Manager
• Verify insurance and complete pre-certification process in a timely manner to minimize delay in client care

Medical Office Receptionist Skills and Qualifications

• High School Diploma or GED required
• BLS / CPR certified by the American Heart Association required (or due within 90 days of start)
• Certificated Medical Assistant
• Knowledge of basic medical/dental terminology
• 1 year secretarial or receptionist experience required
• Experience in a hospital setting or medical office preferred
• Demonstrated ability to interact with healthcare professionals, clients, and insurance companies alike
• Excellent customer service skills
• Pleasant phone demeanor; bilingual speaker preferred
• Computer skills required; working knowledge of Microsoft Office Suite mandatory, and must type 30+wpm

Job Type: Full-time

Pay: $14.00 - $17.00 per hour

Benefits:

• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Experience:

• Insurance: 2 years (Required)
• Customer Service: 2 years (Preferred)
• Family Medical Clinic: 2 years (Required)
• eClinicalWorks: 3 years (Required)

Language:

• Spanish (Required)

Work Location: In person