Front Desk Officer

The Front Desk Officer serves as the first point of contact for clients and visitors, ensuring a professional reception experience while supporting administrative, sales, and counseling functions. This role is key to maintaining front-desk efficiency, managing client interactions, and assisting in daily operational coordination across departments.

Key Responsibilities:

Client Reception & Front-Desk Management

• Welcome and register all walk-in clients and visitors in the CRM/front-desk system.
• Maintain a clean, organized, and brand-compliant reception area.
• Handle calls, manage appointments, and ensure smooth client flow.
• Supervise office support staff for front area readiness and supplies.
• Track and report daily client footfall to the CSR Team Lead.

Administrative & Documentation Support

• Assist clients with form filling, scanning, and document submission.
• Maintain accurate records, files, and front-desk documentation.
• Ensure all assigned administrative tasks are completed and reported daily.

Sales & Marketing Assistance

• Manage active campaign leads and route them to relevant teams.
• Support marketing and sales campaigns through follow-ups and coordination.
• Help achieve attendee and conversion targets for events and promotions.

Client Assistance & Counseling Support

• Provide basic service information and assist with appointment scheduling.
• Support counselors in client follow-ups and documentation queries.
• Meet daily call targets and maintain updated client logs.

Performance Targets & KPIs

• Achieve monthly targets.
• Complete assigned call targets and support overall branch performance goals.

Professionalism & Conduct

• Maintain professional grooming, punctuality, and service etiquette.
• Follow company dress code and uphold reception standards.
• Exhibit a positive, client-focused attitude and ethical behavior.

Reporting & Coordination

• Report daily activities, attendance, and service metrics to the CSR Team Lead.
• Coordinate with BSM, counseling, and marketing teams for operational alignment.
• Escalate client issues or operational concerns promptly.

Qualifications & Skills:

• Bachelor’s degree in Business Administration, Communications, or related field.
• 1–3 years of front-desk or client service experience.
• Excellent communication and interpersonal skills.
• Strong organizational, multitasking, and reporting abilities.
• Proficient in MS Office and CRM systems.
• Professional demeanor and client-oriented mindset.

Job Type: Full-time

Pay: Rs35,000.00 - Rs45,000.00 per month

Work Location: In person