Front Desk Receptionist

We are seeking a well-presented, courteous, and organized Front Desk Executive cum Receptionist to manage the front office of our skin clinic. The ideal candidate will be the first point of contact for patients, ensuring a warm welcome, smooth appointment scheduling, and efficient clinic coordination while maintaining high standards of professionalism and confidentiality.

Key Roles & Responsibilities1. Front Desk & Patient Interaction

• Greet and welcome patients and visitors in a polite and professional manner.
• Register new patients and update existing patient records accurately.
• Assist patients with appointment bookings, rescheduling, and cancellations.
• Provide information about clinic services, treatments, and doctors.
• Address patient inquiries and direct them appropriately.

2. Appointment & Calendar Management

• Manage doctors’ appointment schedules efficiently.
• Confirm appointments via phone calls, SMS, or email.
• Ensure minimal waiting time and smooth patient flow.
• Coordinate walk-ins and emergency appointments when required.

3. Billing & Payments

• Generate bills and process payments (cash, card, UPI, etc.).
• Maintain daily billing records and reconcile cash collections.
• Coordinate with accounts team for reporting and documentation.

4. Administrative Support

• Maintain patient files, reports, and confidential records.
• Handle phone calls, emails, and WhatsApp inquiries professionally.
• Maintain front desk registers and clinic documentation.
• Ensure reception area is clean, organized, and welcoming.

5. Coordination & Communication

• Coordinate with doctors, nurses, and therapists for patient flow.
• Follow up with patients for review visits and treatment reminders.
• Support marketing initiatives like promoting offers or packages.

6. Inventory & Basic Clinic Support

• Maintain basic office supplies at the reception.
• Inform management about low stock of stationery or consumables.
• Assist in maintaining overall clinic discipline and hygiene standards.

Required Skills & Qualifications

• Graduate in any discipline (preferred).
• 1–3 years of experience in a clinic, hospital, or healthcare front office (preferred).
• Excellent communication skills (English + local language).
• Good computer knowledge (MS Office, billing software, appointment systems).
• Well-groomed appearance and pleasant personality.
• Strong organizational and multitasking abilities.
• Basic knowledge of skincare or cosmetic treatments (added advantage).

Personal Attributes

• Patient-centric and empathetic attitude.
• Professional, punctual, and responsible.
• Ability to handle pressure and difficult situations calmly.
• High level of confidentiality and integrity.

Job Types: Full-time, Permanent, Fresher

Pay: ₹8,969.19 - ₹25,788.07 per month

Benefits:

• Provident Fund

Experience:

• total work: 1 year (Preferred)

Work Location: In person