FRONT OFFICE MANAGER

Hyatt Regency Bellevue on Seattle's Eastside is in search of an experienced Front Office Manager to join our team.

The Front Office Manager is responsible for all duties of the front desk operation which includes staff training, inter-department communications, and staff scheduling. The Front Office Manager should possess strong communication skills and demonstrate leadership abilities. In addition to assisting in the operation of the Front Office operation and guest services personnel, this position will respond quickly to guest requests and/or complaints in a friendly manner and ensure that appropriate action is taken to guarantee guest satisfaction.

The salary range for this position is from $90,000 - $94,000.

Responsibilities include:

• Management of the hotel’s Front Office operations

• Developing and recommending the budget, labor cost plans & objectives, and managing within those approved plans

• Maintaining guest room inventory

• Coaching and counseling employees to reflect Hyatt service standards and procedures

• Performing all tasks of a Front Office staff as needed, to facilitate service

• Ensuring all operations and cash handling are done per policies and procedures

• Maintaining excellent communication with the housekeeping department

• Maintaining information on prices, rates, specials, packages, programs, etc., while ensuring all staff are trained in all areas

• Analyzing, investigating, and resolving guest complaints

• Creating expectations, leading people, managing processes, and holding people accountable for the agreed upon activities and timetables

• Ensuring proper staffing levels for customer service goals

As a colleague, we have you covered with amazing benefits and perks!

Benefits

• Medical, after 30 days of employment

• Vision Insurance

• Dental Insurance

• 401(k) & Retirement Savings Plan (RSP)

• Basic Life Insurance

• Short Term Disability Insurance

• New Child Leave & Adoption Assistance

• Paid Time Off

  • Full-Time Colleagues:

    • 11 days (88 hours) earned for having 0 - 3 years of service

    • 16 days (128 hours) earned for having 4 - 8 years of service

    • 21 days (168 hours) earned for having 9+ years of service

• (6) Paid Holidays per year

• (6) Sick Days (earned based on hours worked)

• Compassionate Leave

• Jury Duty Leave

Perks

• Employee Assistance Program

• Free Uniforms and Cleaning of your Uniform

• Free parking

• Discounted Rooms at any participating Hyatt location starting on your first day of employment

• Up to 12 complimentary rooms at any participating Hyatt location after 90 days of service*

• Free colleague meals during shift

• Hyatt Colleague discount program

• Tuition Reimbursement*

• ORCA Pass subsidy*

• Eligibility requirements may apply

When applying for a position working at a Hyatt hotel, you are pursuing an opportunity to join a culture built on caring and attentive colleagues who have a passion for providing efficient service and creating meaningful experiences. Our values are the guiding principles for our success, giving us the opportunity to open over 1,350 properties worldwide.

• 4 years or more of progressive hotel Rooms Management experience (typically with Hyatt)

• Service oriented style with professional presentations skills

• At least 2 years progressive management experience within the Rooms Division of a hotel

• Must possess the following strengths: high energy, entrepreneurial spirit, motivational leader, effective communicator, effective in providing exceptional customer service and ability to improve the bottom line

• Clear concise written and verbal communication skills in English

• Must be proficient in Microsoft Word and Excel

• Must have excellent organizational, interpersonal and administrative skills

All qualified candidates will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.