Groups, Conference and Events Executive

As Groups, Conference & Events Executive, you will actively manage group enquiries, coordinate event logistics, and support the successful delivery of conferences and events. You will interact frequently with clients and guests to build strong relationships, contributing to repeat business and long-term partnerships.

Specifically, you will be responsible for performing the following tasks to the highest standards:

• Respond promptly and professionally to all inquiries related to group bookings, meetings, and events, ensuring accurate and comprehensive information is provided
• Coordinate the full planning cycle of group events and conferences from initial inquiry to post-event follow-up
• Liaise closely with internal departments including Banqueting, Food & Beverage, Front Office, Housekeeping, and AV to ensure smooth execution of all event details
• Prepare accurate and tailored event proposals and confirmations based on client requirements and hotel standards
• Organize and conduct site inspections, showcasing the hotel s event spaces and service offerings to potential clients
• Manage event logistics including room setup, audio-visual needs, catering, and timing to ensure flawless delivery
• Support on-the-day event operations, acting as the main contact for the client and addressing any last-minute changes or guest needs
• Ensure all event materials, signage, collateral, and supplies are prepared and in place ahead of the event
• Maintain accurate records of bookings, event notes, contracts, and billing details within the event management system
• Assist with billing and payment follow-up, ensuring deposits and invoices are processed in line with hotel policies
• Monitor space availability and maintain an up-to-date event calendar to maximize venue utilization and prevent conflicts
• Conduct post-event follow-up with clients to gather feedback and contribute to ongoing service improvements
• Provide input on event performance, client satisfaction, and revenue tracking to support departmental reporting
• Maintain a polished, professional demeanor at all times, embodying the standards of luxury service expected at Waldorf Astoria