Head of Operations

Key Responsibilities

• Lead and oversee complete operations of Head Office and all branches nationwide
• Develop and implement operational strategies, SOPs, and process frameworks
• Ensure seamless coordination across Sales, HR, Finance, Transport, and Visa departments
• Manage end-to-end Umrah operations, including:
• Pilgrim registration and processing
• Visa documentation and approvals
• Accommodation, transport, and logistics coordination
• Ground handling and vendor management (KSA side)
• Supervise and optimize transport operations, including fleet planning and issue resolution
• Ensure timely execution of Umrah groups, departures, and returns without operational gaps
• Monitor and improve branch performance, service quality, and operational efficiency
• Establish and track KPIs, MIS reports, and performance dashboards
• Ensure strict compliance with Saudi regulations, travel policies, and company standards
• Handle crisis management, urgent operational issues, and real-time problem-solving
• Manage relationships with agents, partners, and vendors (local & international)
• Identify operational gaps and implement continuous improvement initiatives
• Lead team hiring, training, and performance management for operations staff
• Drive expansion planning, including new branches and operational setups
• Ensure customer satisfaction and high-quality service delivery for pilgrims

Requirements

• Bachelor’s or Master’s degree in Business Administration, Operations Management, or relevant field
• 5–10 years of experience in operations management in a reputable/high-profile organization
• Proven experience in managing multi-branch operations
• Experience in Umrah/Travel operations (strongly preferred)
• Strong leadership, decision-making, and crisis management skills
• Excellent knowledge of MIS reporting, KPIs, and operational controls

Job Type: Full-time

Pay: Rs100,000.00 - Rs120,000.00 per month

Work Location: In person