Head of Residential & Commercial

Job Title: Head of Residential & Commercial Property Management

Location: UAE

Property Management

Reports To: General Manager

Job Purpose:

The Head of Residential & Commercial Property Management( Senior Manager) will oversee the operational and financial performance of the residential and commercial property portfolio. This role will lead a team of property and facility management professionals, ensure high tenant satisfaction, drive occupancy and revenue targets, and maintain compliance with all regulatory and company standards.

Key Responsibilities:

• Develop and implement strategies, operational plans, and budgets for the residential and commercial portfolios aligned with corporate goals.
• Lead, mentor, and manage property management teams, ensuring achievement of KPIs and professional development.
• Oversee day-to-day operations: leasing, rent collection, maintenance, tenant relations, and renewals.
• Monitor market trends; optimize rental rates, occupancy levels, and service standards.
• Ensure compliance with policies, procedures, legislation, and industry best practices.
• Foster strong tenant relationships and deliver exceptional customer service.
• Manage budgeting, financial reporting, expenditure control, vendor contracts, and major expenses.
• Collaborate with facilities management, legal, finance, and leasing teams to ensure seamless operations.
• Lead initiatives for property enhancements, capital improvements, and sustainability practices.
• Handle escalated tenant concerns, disputes, legal matters, and crises efficiently.
• Prepare and present regular portfolio performance reports to senior management and stakeholders.
• Identify and pursue new business opportunities within the residential portfolio.

Qualifications:

• Bachelor’s degree in Property Management, Business Administration, Real Estate, or related field; Master’s degree is a plus.
• Professional certifications in property management (e.g., CPM, RICS) highly preferred.

Experience & Competencies:

• Minimum 8–10 years in residential property management, with at least 4 years in a leadership role.
• Proven success managing large-scale residential portfolios and multi-disciplinary teams.
• Strong knowledge of local property laws, lease structures, and housing regulations.
• Financial acumen: budgeting, forecasting, rent setting, and cost management.
• Excellent leadership, communication, and conflict resolution skills.
• Proficiency in property management software and MS Office.
• Strong customer focus and ability to manage diverse stakeholders.
• High integrity, adaptability, organizational capability, and results-oriented mindset.