Head of Technology Operations

About KnowledgeCity:

At KnowledgeCity, we envision being the top global provider of innovative learning solutions, enabling organizations to excel in a constantly evolving business world. Our mission is to integrate continuous learning with organizational culture, promoting a growth mindset, diversity, and long-term success. By offering customized, innovative learning experiences, we maintain our commitment to accessible and inclusive education, inspiring a community of lifelong learners ready to tackle today’s challenges for a brighter, more prosperous future.

About the Role:

We are seeking a Head of Division Operations to join our leadership team. This role ensures the Web Division operates as a cohesive, efficient, and high-performing unit. You will design and oversee operational frameworks, performance processes, and compliance standards that enable our engineering, product, and product design teams to deliver at scale.

As a peer to the Head Product Owner, Engineering Manager, Product Design Lead, Customer Support Manager, and HR you will act as the operational backbone of the division — making sure our teams are aligned, efficient, and driving measurable impact.

Key Responsibilities:

• Define and improve division-wide operational standards and SOPs.
• Facilitate sprint alignment meetings and quarterly operational reviews.
• Design and manage performance review processes across all roles.
• Monitor KPIs (velocity, delivery predictability, SLA adherence) and report insights to leadership.
• Partner with HR to shape hiring pipelines, onboarding, and career paths.
• Ensure compliance with quality, security, and documentation practices.
• Drive cross-team synchronization across Engineering, Product, Product Design, and Customer Support.

About You:

• Proven experience in operational leadership within a tech or SaaS environment.
• Skilled in building and scaling processes, performance frameworks, and compliance standards.
• Strong ability to work cross-functionally with engineering, product, and design leaders.
• Analytical mindset with the ability to turn data into operational insights.
• Excellent communication and facilitation skills.

Benefits:

• Paid time off and a supportive team environment.
• Opportunities for professional growth through access to training materials and company courses.

Why Join Us:

• Be part of a leadership team shaping the future of a fast-scaling SaaS organization.
• Work at the heart of innovation, learning, and technology.
• Help create an environment where teams can perform at their best.
• Competitive compensation, benefits, and growth opportunities.

Job Types: Full-time, Contract

Work Location: Hybrid remote in Pakistan