Head Regulatory Affairs

Department: Regulatory Compliance

Reports To: Chief Ethics & Compliance Officer

Job Grade: SVP

Total Position: 01

Location: Head Office

What is Head Regulatory Affairs - MMBL?

We are looking for someone to lead Mobilink Bank’s engagement with government bodies, regulators, and law enforcement agencies to safeguard the Bank’s interests and ensure compliance. The role advises senior management on regulatory changes, oversees timely reporting, and strengthens the bank’s reputation through effective stakeholder management. It requires strong analytical, negotiation, and communication skills along with significant experience in regulatory affairs.

Job Responsibilities

• To work with internal and external stakeholders including Government Officials, Law Enforcement Agencies (LEAs) and all functions of the Bank through effective engagement, planning for sharing information, influencing and negotiating.
• Present Bank’s position on to government authorities including LEAs to safeguard Bank’s interests
• Advise Bank’s senior management on implications of any changes in regulatory environment /policies of government authorities
• To maintain close Coordination with LEAs and present Bank’s view Point in collaboration with designated departments and highlight issues or concerns noted by LEAs during the course of their investigations and ensure timely follow up for resolution. Provide input to Senior Management on engagement efforts with LEAs and possible implications for Bank and ensure efforts for mitigation and safeguarding the bank’s interests
• Coordination with DFS counterparts to mitigate any regulatory bottle necks
• Develop and maintain a positive perception of MMBL and JazzCash Brand in the relevant circles i.e. ministries, regulatory authorities, LEAs and provincial government etc.
• Supervise timely and accurate reporting of information to LEAs, related to Branch/Branchless Banking Transactions/Frauds or any other area of operations
• To prepare reports/MIS/Dashboards for review of Head Regulatory Compliance/CE&CO
• Must have fair knowledge of Corporate Communications, Reputational risk management and ensuring image management.

Job Requirements:

• Hold at least Bachelor’s degree in Law, Computer Sciences, Commerce, Business Administration, or Economics etc.
• Having 8-10 years of relevant experience in senior roles with responsibility of regulatory affairs, government relations, and stakeholder management.
• Ability to analyze complex business and regulatory issues and provide expert opinion.

Essential Skills:

• Proficient in MS Office
• Strong analytical skills
• Team management
• Negotiation skills
• Customer Relationship
• Ability to work under pressure
• Sound communication and interpersonal skills

Desirable Skills:

• Skilled in business planning, retail banking and customer service
• Thorough understanding of compliance and regulatory requirements for bank

About MMBL:

Mobilink Microfinance Bank Ltd. is providing banking services to over 48 million registered users including 20+ million monthly active customers across Pakistan. With a hybrid model that combines traditional microfinance with mobile/digital banking technologies, the bank now operates with over 114 branches and 270,000 branchless banking agents and provides a USSD (GSM) based digital channel offering savings, micro enterprise (MSME) loans, small housing loans, remittances, collection (utility bills and loan instalments), mobile wallets, insurance, G2P, B2B & B2P payments; thus, playing a leading role in the promotion of financial inclusion. MMBL is committed to fostering a positive and productive workplace, and our core values reflect this focus. These values include promoting innovation and entrepreneurship, encouraging teamwork and collaboration, and prioritizing a customer-centric approach in all aspects of our business.

Why Join MMBL?

This is an opportunity for someone who is passionate about making a difference and playing a key role in driving transformative change. Our team is committed to empowering millions with the tools necessary to succeed in the digital age, and we're looking for a talented individual to join us in this endeavour.