Heavy Equipment Maintenance Engineer & Workshop Engineer

Heavy Equipment Maintenance Engineer & Workshop Engineer

This position will manage and lead a team of people in allocating workload and managing the day-to-day operations in the workshop. It requires the job holder to coordinate resources and liaise with internal and external key contacts to ensure work is delivered on time and to a quality standard.

KEY ACCOUNTABILITY:

• Responsible for job allocation and job flow in the workshop including job scheduling and labor allocation for day-to-day operations.
• Should be able to read hydraulic diagrams and diagnose the problems accordingly
• Ensure supplies are ordered for each job. Ensure correct job numbers are used and that time records are correct.
• Knowledge of Caterpillar heavy equipment diagnostic and servicing requirements
• Vehicle repair accreditation.
• Communicate any and all changes that affect a vehicle to the concerned person / department e.g. completion time, parts shortage, extra work, warranty refusal, damage found, delayed diagnosis, etc.
• Accurately and timely post all resources to the job card including labour, oils, paint, AC gas, bought-out materials and sub-let work.
• Manage inward goods, checking quantities, dispatching goods, and receipting invoices
• Regularly report progress on each job and quickly communicate delays or concerns with the Operations manager. Report on manpower overruns or shortfalls.
• Ensure adequate maintenance of tools, equipment and other materials in the Service Area.
• Work with the Operations Team to respond to client’s requests for updates on the status of their jobs and keep the communication channels open to ensure information is accurate.
• Investigate customer complaints and concerns arising from products and suggest appropriate solutions. Discuss with the team to identify appropriate course of action.
• Develop and implement systems to record, file and store information pertaining to client enquiries.
• Identify staff that require on-going training and implement training opportunities to ensure their skills are improved.
• Provide feedback to staff that are not performing to the expected level and ensure human resources are informed of trends in performance.
• Review customers service orders and inspect the quality of a technician's repairs before the release of vehicles.
• Review work orders to ensure that all actions have been documented according to Service Workshop policies and procedures.
• Receive and review feedback from customers and follow up to ensure customer satisfaction.
• Plan and prepare an annual budget for the department and facilities, scheduling expenditures, analysing variances and initiating corrective actions. Follow up closely during implementation.

Requirements

• Selected Candidate must be available to join our company within one week.
• BSC in Engineering (Mechanical/Electrical)
• Diploma or equivalent in Mechanical / Automotive or related field.
• 6 years’ experience managing an automotive workshop, particularly attached to a dealership
• Extensive Knowledge of mechanical issues, warranties, service and general repairs
• Strong analytical, communication and interpersonal skills with administrative competence vital for this role.
• Computer literate with a solid understanding of Microsoft applications
• Ability to advise customers on the required jobs in a timely, professional manner

Job Types: Full-time, Permanent

Application Question(s):

• What is your current visa status?