Help Desk Technician

Company Overview
First Nations Community HealthSource is a vibrant urban Indian health center and Federally Qualified Health Center dedicated to serving the diverse needs of our community members. With over 47 years of experience, we provide an integrated, culturally competent health delivery system across multiple clinic sites and school-based health centers, focusing on holistic physical, social, emotional, and spiritual well-being.

Job Overview
We are seeking a dynamic Help Desk Technician to join our dedicated IT team. In this role, you will be the frontline support for our staff’s technology needs, ensuring seamless operation of hardware and software systems across our clinics and health centers. Your proactive approach will help maintain our IT infrastructure’s integrity, troubleshoot issues efficiently, and deliver exceptional customer service to all users.

Duties

• Provide technical support for hardware, software, and network issues across multiple operating systems including Windows and macOS.
• Troubleshoot software problems related to applications such as Microsoft Office, ServiceNow, Jira, and BMC Remedy.
• Manage computer hardware including desktops, laptops, mobile devices, printers, and peripherals to ensure optimal performance.
• Assist with computer management tasks such as user account setup in Active Directory and Group Policy Objects (GPO).
• Support network administration activities including LAN/WAN troubleshooting, DNS configuration, TCP/IP settings, VPN connectivity, firewall management, and Cisco Meraki devices.
• Maintain IT documentation using tools like SCCM for software deployment and inventory management.
• Collaborate with team members to resolve help desk tickets promptly via ServiceNow or Jira while providing clear communication throughout the process.

Qualifications

• Proven experience in IT support or help desk roles with strong troubleshooting skills.
• Knowledge of computer networking fundamentals including TCP/IP protocols, DNS management, VPNs, firewalls, and LAN/WAN environments.
• Familiarity with operating systems such as Windows (including Windows Server), Linux distributions, and macOS.
• Hands-on experience managing computer hardware and mobile devices in a professional setting.
• Proficiency with Microsoft Office suite and remote support tools like SCCM and BMC Remedy.
• Strong analysis skills with the ability to diagnose issues accurately and implement effective solutions.
• Excellent communication skills with a customer service-oriented mindset. Join us to make a meaningful impact by ensuring our technology infrastructure supports the vital health services we provide to our community!

Pay: $20.00 - $22.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Work Location: In person