Hospitality Officer - Work Together

Job Summary:

A Hospitality Officer is responsible for ensuring a positive experience for guests by managing daily operations, addressing guest inquiries, and ensuring the facility is well-maintained and welcoming. This role requires excellent customer service skills, the ability to handle multiple tasks, and a commitment to creating a welcoming environment for all guests.

Key Responsibilities:

• Greet and assist guests upon arrival and during their stay.
• Handle guest inquiries, complaints, and requests promptly and efficiently.
• Coordinate and manage front desk activities, including reservations, check-ins, and check-outs.
• Monitor facility cleanliness and appearance, ensuring all areas meet hospitality standards.
• Collaborate with housekeeping and maintenance staff to address and resolve any issues.
• Maintain accurate records of guest information, financial transactions, and facility usage.
• Assist with organizing and implementing events and activities for guests.
• Provide information on local attractions, transportation, and other guest services.
• Ensure compliance with health and safety regulations within the hospitality facility.
  
  
  

Requirements:

• 1-2 years of experience in hospitality, customer service, or a related field.
• Strong interpersonal and communication skills.
• Ability to handle stressful situations with professionalism and tact.
• Knowledge of booking systems and office software, such as MS Office.
• Flexibility to work in shifts, including evenings, weekends, and holidays as required.
• A customer-focused approach with a friendly and enthusiastic attitude.
  
  
  

Qualifications:

• High school diploma or equivalent; a degree or coursework in hospitality management is a plus.
• Proven experience in a similar role preferred.
• Basic understanding of accounting and billing procedures.
• Ability to work independently as well as part of a team.
• Attention to detail and strong organizational skills.
  
  
  

Work Environment:

• Primarily works in person at the hospitality facility.
• Fast-paced and dynamic environment requiring multitasking.
• Interaction with diverse guests and staff on a daily basis.
  
  
  

Additional Information:

• Full-time position with opportunities for growth and development within the hospitality industry.
• Requires a commitment to maintaining high levels of customer satisfaction and facility standards.