Hotel Front Office Receptionist/Reservation

The Hotel Front Office / Reservation Agent is responsible for providing a warm welcome to guests, managing reservations, handling check-ins and check-outs, and ensuring a smooth and pleasant stay for all guests. This role combines guest-facing front desk duties with behind-the-scenes reservation tasks to ensure seamless service and optimal occupancy.

Key Responsibilities: Front Office Duties

• Greet and assist guests with check-in and check-out procedures.
• Manage room assignments and issue room keys.
• Provide guests with hotel and local information.
• Handle guest inquiries, requests, and complaints professionally and promptly.
• Coordinate with housekeeping and other departments to ensure guest satisfaction.
• Process payments and maintain accurate billing records.
• Maintain an organized front desk area and update guest records in the PMS.

Reservation Duties:

• Handle incoming reservations via phone, email, and online booking channels.
• Enter and update reservation details accurately in the system.
• Confirm, modify, or cancel bookings as requested.
• Monitor room availability and ensure accurate inventory control.
• Apply appropriate rates, packages, and promotions.
• Communicate with travel agents, OTA partners, and corporate clients.
• Prepare daily, weekly, and monthly occupancy and forecast reports.

Requirements:

• Proven experience in a hotel front desk or reservation role (3-4 years preferred)
• Familiarity with Hotel Reservation Systems (e.g., Opera, WishNet, Cloudbeds, ProLogic)
• Excellent communication and interpersonal skills
• Proficient in MS Office and reservation software
• Strong customer service and problem-solving skills
• Ability to multitask and stay calm under pressure
• Flexibility to work in shifts, weekends, and holidays

Education & Qualifications:

• High school diploma or equivalent (Bachelor’s degree is an advantage)
• Formal training or certification in hospitality/customer service is an advantage

Key Traits:

• Friendly and welcoming personality
• Attention to detail
• Time management
• Team player
• Tech-savvy-

Job Types: Full-time, Permanent

Pay: AED1,800.00 - AED2,000.00 per month

Ability to commute/relocate:

• Sharjah: Reliably commute or willing to relocate with an employer-provided relocation package (Preferred)

Application Question(s):

• What is your Expected Monthly Salary?
• What is your Notice period to join?
• What type of UAE Visa do you have?

Experience:

• Reservation Agent in Hotel: 3 years (Required)

Language:

• English Fluently (Required)