Hotel Residence Manager (Ghana - West Africa)

Location: Airport Residential Area, Accra

Employment Type: Full-Time

Commitment: Long-term (Minimum 3–5 years)

We are seeking an experienced and hands-on Hotel Residence Manager to oversee the day-to-day operations of a luxury serviced residential property. The role blends the standards of premium hotel management with the long-term comfort and privacy of modern residence living.

The ideal candidate will have a strong background in hospitality operations — preferably in hotel or serviced-apartment management — with solid experience in facilities coordination, team leadership, and guest relations.

• Oversee all daily operations of the residence, including housekeeping, front-of-house, maintenance, and security teams.
• Maintain exceptional service standards aligned with luxury hotel operations.
• Supervise guest check-in/out, resident support, and concierge services to ensure a seamless and welcoming experience.
• Manage preventive maintenance, cleanliness, and facility inspections in coordination with technical and housekeeping staff.
• Lead and develop operational teams through training, performance management, and service-culture reinforcement.
• Collaborate with ownership and management to set budgets, control operating costs, and optimize resources.
• Ensure compliance with health, safety, and local regulatory standards.
• Handle guest and resident feedback with professionalism, fostering continuous improvement in service delivery.
• Liaise with vendors, contractors, and external service providers to ensure timely and quality execution of operational tasks.
• Prepare periodic operational and financial performance reports for management.

• Minimum 5 years of experience in hotel, serviced apartment, or hospitality operations management.
• Strong leadership and interpersonal skills with the ability to manage multicultural teams.
• Excellent understanding of front-office operations, housekeeping, and facilities maintenance.
• Background in budgeting, cost control, and vendor management is an advantage.
• Strong customer-service mindset with attention to detail and presentation standards.
• Proficiency in MS Office; experience with hotel management systems (PMS, POS, CRM) preferred.
• Bachelor’s degree in Hospitality Management, Business Administration, or related field.

• Be part of one of Accra’s most distinguished residential developments.
• Work in a dynamic, multicultural environment that blends luxury, comfort, and innovation.
• Opportunity to shape the operational culture of a landmark residence.