Key roles and responsibilities
- HR Operations and Administration
- Oversee regional HR activities, including employee records, contract preparation, and payroll administration.
- Serve as the primary advisor for complex employee queries and ensure accurate resolution.
- Provide guidance on day-to-day HR policies to local leadership.
- Policy Development and Compliance
- Draft, implement, and refine HR policies independently, ensuring alignment with regional and global standards.
- Advise leadership on policy implications and updates.
- Employee Relations
- Manage and resolve employee relations cases, including performance management and grievances.
- Provide proactive guidance to managers on HR best practices.
- HR Projects and Initiatives
- Lead or contribute in HR projects that enhance employee engagement, training programs, and organizational effectiveness.
- Support regional and global HR initiatives, ensuring timely execution and measurable outcomes.
- Data and Insights
- Analyze HR metrics such as attrition, ESAT, and utilization rates to identify improvement opportunities.
- Deliver actionable insights to leadership based on workforce data.
- Support leadership in workforce planning and decision-making.
- Compliance and Continuous Improvement
- Implement process improvements to enhance HR efficiency and employee experience.
- Ensure adherence to employment laws and regulations within the region.
Job requirements
- Minimum education: Bachelor in relevant study
- Minimum experience: 2-4 years (This experience can be gained through internships or entry-level HR roles)
- Language skills: Fluent English & Arabic
Competencies
- Requires working knowledge and experience in HR and broadens capabilities
- Continues to build knowledge of the company, processes, and employees
- Performs a range of assignments related to HR
- Uses prescribed guidelines or policies in analysing situations
- Receives a moderate level of guidance and direction
- HR professional in advisory, eager to contribute strategically
- Job functional knowledge: Proficient in HR processes, employee relations, and compliance.
- Business expertise: Understands key business drivers; uses this understanding to accomplish own work
- Strong understanding of regional workforce needs and organizational goals.
- Leadership: Provides informal guidance to new team members; mentors junior colleagues and leads HR initiatives; collaborates with team members to achieve the best results; listens actively and adapts behavior to others
- Problem solving (complexity of tasks): Solves problems in straightforward situations; analyses possible solutions using technical experience and judgment and precedents; proactively identifies tasks and dependencies in day-to-day work; resolves moderately complex issues with minimal supervision.
- Impact: Impacts quality of own work and the work of others on the team; works within guidelines and policies; drives impactful improvements in HR operations and workforce satisfaction; proactively supports colleagues and shares knowledge & experiences with others.
- Interpersonal skills/people skills: Explains complex information to others in straightforward situations; builds trusted relationships with stakeholders and delivers clear, actionable advice; clearly defines, communicates, and manages changes for others