HR Operations Manager

Via is using technology to transform transportation around the world. From changing a single person's daily commute to reducing humanity's collective environmental footprint — we've got huge goals.

As Via's first local HR Operations Manager supporting our field operations team, you'll have the exciting opportunity to shape this role from the ground up and make it your own. This position is focused on supporting our frontline/hourly employees - primarily our drivers - by overseeing HR processes such as policy implementation, compliance, employee support, and real-time issue resolution, all while fostering a positive and fair workplace culture.

This is a hands-on role — we're a one-team culture, and you'll be rolling up your sleeves to support across the board, whether it's stepping in for a short-term project, offering guidance to an employee, or diving into new HR initiatives.

Collaborating closely with Via's core HR team, you'll act as a trusted partner, providing a safe space for feedback and ensuring strong relationships with our employees. With great judgment, attention to detail, and a focus on process, you'll help shape an employee experience that aligns with Via's mission.

**NOTE: this is a 5-day a week in-person role, primarily based in our Mobile, AL Office**

What You'll Do:

• Employee Lifecycle Support: Manage onboarding and offboarding processes, including pre-employment requirements, orientation, exit interviews, and compliance documentation.
• Employee Relations & Support: Serve as a trusted resource for employees, addressing inquiries, conducting investigations, and fostering a positive workplace culture.
• HR Compliance & Policies: Ensure company policies are communicated, implemented, and consistently applied. Oversee workers' compensation, unemployment claims, and compliance with labor laws.
• Payroll & Benefits Administration: Assist with payroll accuracy, benefits enrollment, employee education, and related inquiries.
• Engagement & Culture: Lead initiatives that enhance employee experience, recognition, and engagement, while exemplifying Via's culture daily.
• Operational & Office Support (as needed): Oversee office logistics, maintain vendor relationships, and support local business needs.
• Union & Stakeholder Collaboration: Act as a liaison with unions (if applicable) and align with collective bargaining agreements.
• Cross-Functional HR Partnership: Work closely with Via's core HR team in New York to align on best practices and streamline processes.

Who You Are:

• Bachelor's degree in Human Resources, Business Administration, or a related field, or equivalent experience.
• Minimum of 3+ years of experience in HR operations, employee relations, or a similar role.
• Experience working with unionized employee populations and understanding of collective bargaining agreements.
• You're comfortable with ambiguity and flexible in adapting to changing needs, always looking for creative solutions.
• Knowledge of employment laws and regulations (e.g., FMLA, ADA, FLSA, etc.).
• Strong interpersonal and communication skills with the ability to handle sensitive situations effectively.
• Detail-oriented and highly organized with a process-driven mindset.
• Proficiency in HRIS systems and Microsoft Office Suite (e.g., Excel, Word).
• Proven ability to work in a fast-paced, dynamic environment and manage multiple priorities.
• Based in the Mobile, AL area and comfortable working in person 5 days per week
• Experience working with unions is a plus

Compensation and Benefits:

• Final salary will be determined by the candidate's experience, knowledge, and skills. Salary reflected does not include equity or variable pay, where applicable
• Salary Range: $75,000-$90,000 per year
• We are proud to offer a generous and comprehensive benefits package, including free medical plans and 401K matching.