HR & Talent Development Manager

About Our Client:
Our client is a UAE-based e-commerce and digital solution provider.

What We're Looking For:

We are looking for an HR & Talent Development Manager who can take full ownership of people operations and learning systems as The Company scales.

This role is responsible for end-to-end HR operations, hiring coordination, performance management, and training & development systems. You will work closely with founders and team leads to ensure the right people are hired, developed, and retained.

This is not a clerical HR role; it is a people, systems, and performance role.

Key Responsibilities

• HR Operations & Policies
• Manage employee lifecycle: onboarding, probation, confirmations, exits
• Maintain HR documentation, contracts, attendance, and leave records
• Draft and enforce HR policies (attendance, leave, conduct, performance)
• Handle employee relations and internal HR matters
• Coordinate payroll, attendance, and HR compliance processes
• Hiring & Recruitment
• Manage end-to-end recruitment for roles across:
• Amazon FBA
• Shopify
• Digital Marketing
• Design & Operations
• Coordinate with department heads to finalize JDs and hiring criteria
• Screen candidates, conduct HR interviews, and manage offers & onboarding
• Build a structured hiring pipeline (intern, junior executive)
• Performance Management
• Design and manage probation & performance review cycles
• Support managers in defining role-based KPIs
• Track performance trends, red flags, and improvement plans
• Facilitate feedback discussions between management and team members
• Training & Development (T&D)
• Design structured onboarding programs for new hires
• Create and manage training paths for key roles (Amazon Execs, PPC, Brand Managers, Designers, etc.)
• Coordinate internal training sessions with senior team members
• Maintain SOPs, process documentation, and training materials
• Track training completion, skill readiness, and role maturity
• Note: You will manage training systems, not necessarily deliver all training yourself.
• Culture, Engagement & Retention
• Drive employee engagement and feedback initiatives
• Monitor morale, attrition risks, and team satisfaction
• Act as a neutral bridge between leadership and employees
• Help build a performance-driven yet supportive work culture
• KPIs for This Role
• Time-to-hire
• Probation success rate
• Employee retention (especially the first 6 months)
• Training completion & readiness
• SOP & documentation coverage
• Employee feedback & engagement trends

Requirements

• Education: BBA / MBA (HR preferred but not mandatory)
• Experience: 3–6 years of experience in an HR Generalist / HR Manager role
• Prior experience in:
• IT services
• Digital agencies
• Startups or consulting firms (highly preferred)
• Hands-on exposure to hiring, performance management, and training coordination

Key Skills & Traits

• Strong communication and conflict-handling skills
• Process-oriented with a systems mindset
• Comfortable working directly with founders
• Able to operate in a fast-paced, evolving environment
• Ownership-driven, not task-only focused

Other Details:

Work Mode: Onsite

Location: DHA Phase 7 , Karachi

Experience: 3-6 years

Days: Monday to Friday

Timing: 10 AM - 7 PM

Benefits:

• Performance-based bonus
• Medical Reimbursement
• Annual Leaves

Job Type: Full-time

Work Location: In person