Human Resources Operations Manager

The HR Operations Lead / Manager will manage daily HR operations across multiple countries, ensuring seamless onboarding, payroll, and compliance for both in-house and outsourced teams.

This role requires strong hands-on experience in BPO/outsourcing operations and in-depth familiarity with governmental labor platforms such as GOSI , WPS , MOHRE , and Qiwa .

The right candidate will play a key role in standardizing HR processes across the region while ensuring compliance with local regulations.

Key Responsibilities

- HR Operations & Process Management

• Oversee daily HR operations across Egypt, UAE, and KSA.
• Manage the onboarding, offboarding, and full employee lifecycle for both internal and outsourced staff.
• Implement standardized HR processes, policies, and documentation.
• Lead HR administrative activities including contracts, renewals, and visa processes (UAE & KSA).

- Payroll & Compliance

• Supervise payroll processing and ensure compliance with WPS (Wage Protection System) and local labor laws.
• Manage social insurance and tax submissions in Egypt and GOSI compliance in KSA.
• Ensure accurate data entry and maintenance across HRIS and government portals.

- Employee Relations & Coordination

• Act as the regional focal point for HR operations between Egypt, UAE, and KSA offices.
• Support business units with manpower planning, contract structuring, and documentation.
• Coordinate with finance and legal teams to ensure adherence to employment regulations.

- Vendor & Outsourcing Management

• Manage relationships with outsourcing partners, staffing agencies, and government offices.
• Oversee onboarding and payroll for outsourced staff under BPO models.
• Maintain accurate service-level reporting and HR metrics.

Qualifications & Requirements

• Bachelor’s degree in Human Resources, Business Administration, or a related field (Master’s preferred).
• 6–10 years of progressive experience in HR Operations, Payroll, or HR Administration , ideally within BPO or outsourcing industries .
• Strong working knowledge of GOSI, WPS, Qiwa, MOHRE , and other GCC government systems.
• Experience managing multi-country HR operations (Egypt, UAE, KSA).
• Excellent understanding of regional labor laws and compliance.
• Strong analytical, communication, and problem-solving skills.
• Fluent in English & Arabic .

Key Competencies

• Operational Excellence & Process Optimization
• Regional Compliance Management
• Stakeholder Coordination
• Employee Experience Management
• High Attention to Detail
• Leadership & Team Management

What We Offer

• Competitive salary based on experience and region
• Medical and social insurance
• Regional exposure (Egypt – UAE – KSA)
• Dynamic, tech-driven work environment
• Career growth opportunities across the MENA region