Inbound Lead Qualification | 60,000 Basic Salary | Night Shift

We are looking for enthusiastic and communication-focused professionals to join our US healthcare team. This role is perfect for those who excel at building quick rapport and prefer a fast-paced inbound environment focused on lead qualification rather than closing deals.

Position Overview

As a Sales Associate, you will be the frontline representative for US-based individuals looking for health coverage. Your primary objective is to evaluate caller needs, confirm eligibility for Medicare or ACA programs, and facilitate a Live Transfer to a senior consultant. This position allows you to focus 100% on lead generation and qualification without the responsibility of final enrollments.

Main Responsibilities

• Inbound Call Management: Answer incoming calls from the US with high energy and professional etiquette.
• Prospect Screening: Guide callers through a brief qualification process using established scripts to identify their insurance requirements.
• Warm Handoffs: Execute seamless live transfers of qualified prospects to the specialized closing team.
• Compliance Standards: Maintain strict adherence to campaign guidelines and US telemarketing regulations.
• Daily KPIs: Consistently meet performance metrics for transfer volume and lead quality.

Candidate Profile

• Language Skills: Near-native or highly fluent spoken English with a neutral accent is essential for success.
• Professional History: Experience in US-focused BPO campaigns (particularly Health, Medicare, or Final Expense) is an advantage, but we are open to coaching fresh talent with strong verbal skills.
• Schedule Flexibility: Must be able to work the Night Shift (5:45 PM to 4:00 AM) to align with US business hours.
• Attributes: Confident, persuasive, and capable of maintaining a high level of productivity throughout the shift.

Compensation and Benefits

• Fixed Salary: PKR 60,000.
• Bonus Structure: Uncapped incentives based on the number of successful live transfers.
• Professional Growth: Internal promotion paths into QA, Training, or Supervisory roles.
• Workplace: A professional and energetic office culture in a central location.

Schedule and Site

• Hours: Monday to Friday, 5:45 PM to 4:00 AM.
• Location: Rani Arcade, 4th Road, Commercial Market, Rawalpindi.

Pay: Rs50,000.00 - Rs70,000.00 per month

Work Location: In person