Information Desk Receptionist

We are Hiring – Information Desk Receptionist

We are seeking customer-focused and professional individuals for the role of Information Desk Receptionist in Islamabad. This position plays a vital role in ensuring smooth citizen flow, accurate guidance, and high-quality public service delivery.

Key Responsibilities

• Manage citizen queues and guide visitors regarding services, documents, and service counters
• Provide accurate, compliant, and courteous information at the information desk
• Address citizen concerns and resolve conflicts within assigned authority
• Coordinate with internal units and service-providing institutions to ensure smooth operations
• Register complaints, share service updates with the Call Center, and respond to inquiries
• Prepare reports, suggest workflow improvements, and perform assigned duties responsibly

Minimum Qualification

• Bachelor’s degree from an HEC-recognized institution

Required Skills & Competencies

• Strong communication and interpersonal skills
• Ability to handle citizens professionally in high-volume environments
• Conflict resolution and customer service orientation
• High level of responsibility, professionalism, and integrity

Additional Requirements (Front-Facing Role)

• Strong professional presence with a well-groomed appearance appropriate for a public-facing service environment
• Excellent interpersonal skills with the ability to engage confidently, courteously, and empathetically with citizens
• Comfort and confidence in working in a highly visible, citizen-facing role

(These requirements are essential due to the nature of the position and continuous public interaction.)

What We Offer

• Market competitive salary

Job Type: Full-time

Work Location: In person