International Customer Support Executive

About Role:

A leading custom patch manufacturer offering embroidered, chenille, PVC, silicone, leather, vinyl, sublimation, puff, and Matflex patchesalong with keychains, challenge coins, and lapel pins for brands, teams, and organizations across North America and Europe.

Position: Sales & Support Agent:

Key Responsibilities:

• Engage with international clients via live chat, email, and calls
• Understand client requirements and provide accurate quotations and product info
• Support customers throughout the sales cycle and post-sales process
• Maintain CRM and ensure timely follow-ups
• Coordinate with internal teams (production, dispatch, design)

Requirements:

• Excellent written and spoken English
• Prior experience in textiles, apparel, or B2B sales preferred
• Good computer skills and familiarity with CRM tools
• Self-motivated and responsible during night shifts
• Strong customer service and communication skills

Other Details:

Location: PECHS, Karachi

Shift: Night Shift (Full-time, On-site)

Industry: Textile Manufacturing & Export

Experience: 3 to 5 years (Sales or Customer Support preferably international market)

Language: Fluent in English (spoken and written)

Company Strength: 20+

Work Mode: ONSITE

Working Days: Monday - Friday

About HR Ways:

HR Ways is an Award winning Technical Recruitment Firm helping software houses and IT Product companies internationally and locally to find IT Talent. HR Ways is engaged by 300+ Employers worldwide ranging from worlds biggest SaaS Companies to most competitive Startups. We have entities in Dubai, Canada, US, UK, Pakistan, India, Saudi Arabia, Portugal, Brazil and other parts of the world.

Job Type: Full-time

Pay: Rs80,000.00 - Rs100,000.00 per month

Work Location: In person