IT Customer Support Representative (m/f/d) - German speaking

Your tasks

• Respond to customer inquiries via phone, email, or chat with clear, accurate information.
• Troubleshoot and resolve technical or service-related issues, escalating when needed.
• Guide users on how to use products effectively and confidently.
• Document customer interactions and update internal systems accordingly.
• Contribute to FAQs and the knowledge base to support self-service.
• Collect feedback and share insights to improve products and services.
• Follow internal policies and meet KPIs such as response time and resolution rate.
• Collaborate with teams across sales, support, and project management to ensure smooth resolutions.

Your profile

• You are Fluent in German and English (spoken and written).
• You have strong organizational and problem-solving skills, with an analytical and customer-focused mindset.
• You have completed training in software development or hold a comparable qualification.
• You have experience in 1st and 2nd level support for software applications (a plus).
• You are confident working with web-based applications.
• You are familiar with current technologies such as MSSQL, HTML, JavaScript, and object-oriented programming, ideally using the.NET Framework.

Contact

We look forward to receiving your detailed application in English, stating your salary expectations and possible starting date.

Your contact person:

Ibtissem Kaafar
L-mobile tunisia S.a.r.L
Av. du Dr. Mohamed Souissi
8075 Dar Chaabane Al Fehri (Tunisia)

jobs@l-mobile.com
Connect with me on LinkedIn

Further information about us you will find on:

Your Benefits

• Career growth in a future-proof industry
• Attractive base salary
• Flexible working hours
• Flat hierarchies, open culture, and real impact
• Health insurance, meal vouchers and more...

Your future with us

As a German, family-run company with more than 300 employees worldwide, we support medium-sized companies on the path to digital transformation. With our innovative software solutions in the areas of warehouse logistics, production and field service management, we digitalize processes - making them simple, flexible and mobile!

In short: Industry 4.0 is exactly our thing.

Would you like to become part of L-mobile?
We focus on your individual goals and strengths and develop you both personally and professionally.
If you want to play an active role in shaping the future of L-mobile, we look forward to receiving your application!