IT Manager

We are looking for an IT Manager to join our client.

Timings: Morning shift

Location: DHA, Karachi

Role Description

This is a full-time, on-site Senior Information Technology Manager role located in Karāchi. The Senior Information Technology Manager will oversee the IT department, develop and implement technology strategies, and ensure the alignment of IT systems with business goals.

Responsibilities:

• Lead the implementation, integration, and continuous improvement of our client's core enterprise systems, including Membership Management System, Member-facing technologies such as mobile and web offering, ERP, CRM.
• Drive innovation by identifying and implementing emerging technologies that enhance business performance, customer engagement, and operational efficiency such as introducing Data analytics, Agentic AI.
• Drive adoption of BI tools for reporting and insights, to monitor KPIs identified by the business.
• Ensure seamless data flow and system interoperability through robust API integrations between multiple systems.
• Stay ahead of industry trends by researching and adopting new tools, automation opportunities, and digital platforms to support growth and transformation.
• Maintain comprehensive system documentation, architecture diagrams, and process workflows for governance and scalability.
• Manage network, cloud, and server infrastructure across all gym locations.
• Supervise the setup and maintenance of hardware, access control, CCTV, biometric systems, and connectivity.
• Implement and monitor data security, backup, and disaster recovery protocols.
• Ensure smooth day-to-day IT operations and high system availability.
• Manage relationships with vendors, consultants, and technology service providers.
• Review proposals, negotiate contracts, and monitor SLAs for service quality and delivery.
• Collaborate with internal departments to align IT initiatives with business goals.

Qualification & Experience

• Bachelor’s in Computer Science or Software Engineering with major in Software Development.
• 8 to 10 years of experience, with at least 2 years in similar role, preferred if had a previous experience in a membership-based business.

Technical Skills:

• Hands-on foundation required, with strength in architecture, evaluation, and Implementation.
• Infrastructure: AWS, Azure, or Google Cloud; Networking (Cisco, Fortinet); Backup & Recovery
• Tools: Git / GitHub, Jira or Notion. Soft Skills & Personal Attributes
• Strong communication, able to bridge business needs and technical realities
• Proactive learner, keeps up with new technologies and industry best practices
• Organized, detail-oriented, and process-focused

Interested candidates may apply

Preference will be given to candidates residing in DHA.

Job Type: Full-time

Application Question(s):

• Do you live in DHA?
• Are you willing to work for a fitness industry?

Education:

• Bachelor's (Preferred)

Experience:

• managing and implementing enterprise systems: 8 years (Preferred)
• managing IT infrastructure: 8 years (Preferred)
• leading cloud migration project: 5 years (Preferred)
• BI tool: 3 years (Preferred)
• ISO 27001: 5 years (Preferred)

Work Location: In person