IT Support Coordinator

IT Support Coordinator

Exotica IT Solutions LLC (Branch 4) – Lusail

Position Summary

The IT Support Coordinator is responsible for overseeing daily IT support operations, ensuring efficient resolution of technical issues, and coordinating between end-users and the IT technical team. This role plays a key part in maintaining system reliability, improving support workflows, and ensuring high-quality service delivery across the organization.

Key Responsibilities

• Coordinate and manage all incoming IT support requests through ticketing systems.
• Assign and prioritize support tickets to appropriate technical staff.
• Monitor ticket progress to ensure timely resolution in line with SLAs.
• Provide first-level technical support for hardware, software, and network issues.
• Escalate complex technical problems to senior engineers or vendors when necessary.
• Maintain accurate records of issues, resolutions, and system changes.
• Assist in IT asset tracking, inventory control, and equipment lifecycle management.
• Support onboarding and offboarding of employees (device setup, access provisioning, etc.).
• Ensure compliance with IT policies, security standards, and company procedures.
• Generate periodic reports on IT performance, recurring issues, and service improvements.
• Coordinate with external service providers and vendors for maintenance and support.

Qualifications

• Bachelor’s degree in Information Technology, Computer Science, or related field.
• 2–4 years of experience in IT support or service desk coordination.
• Strong knowledge of Windows/Mac OS, networking basics, and common business applications.
• Experience with IT ticketing systems (e.g., ServiceNow, Jira Service Desk, or similar).
• Excellent communication and interpersonal skills.
• Strong organizational and multitasking abilities.
• Ability to work under pressure and manage priorities effectively.

Preferred Skills

• Basic understanding of ITIL framework.
• Experience in corporate or multi-branch IT environments.
• Knowledge of cloud services (Microsoft 365, Google Workspace, etc.).
• Familiarity with cybersecurity best practices.

Work Location

Exotica IT Solutions LLC (Branch 4)
Lusail, Qatar

الراتب المدفوع: QAR٠٫٠٠ لكل عام

موقع العمل: بشكل شخصي