IT Support Manager

We are looking for an experienced IT Support Manager to lead and strengthen our IT infrastructure, ensuring high availability, security, and performance across the organization. The ideal candidate will come from the IT or FinTech sector and have strong expertise in firewalls, networking, system security, and Active Directory, along with proven experience managing IT operations for mid-to-large teams.

Key Responsibilities

Lead daily IT support operations and ensure minimal downtime.

Manage and secure network devices, firewalls, and routers for optimal performance.

Oversee system security, access controls, and periodic security audits.

Administer Active Directory, user management, and group policies.

Handle installation, configuration, and troubleshooting of systems and software.

Ensure reliable data backup, disaster recovery, and endpoint protection.

Collaborate with internal teams to resolve IT issues efficiently.

Evaluate and implement new technologies for performance and scalability.

Maintain IT asset records, procedures, and documentation.

Mentor and guide the IT team to meet departmental goals.

Requirements

Bachelor’s degree in Computer Science, IT, or related field.

6–10 years of IT support and system administration experience, including leadership roles.

Strong knowledge of firewalls, networking, and system security protocols.

Proficiency in Active Directory, Windows Server, and Microsoft 365.

Excellent troubleshooting, communication, and leadership skills.

Certifications such as CCNA, CompTIA Security+, or MCSA are preferred.

What We Offer

Competitive salary and benefits.

Fast-paced and collaborative FinTech environment.

Professional growth and learning opportunities.

Job Type: Full-time

Work Location: In person