IT Support Technician

We are seeking a reliable and technically skilled IT Support Technician to join our team. The successful candidate will provide day-to-day IT support in a Windows environment, including troubleshooting issues with networking, computers, printers, and CCTV systems. The role also involves assisting with IT purchasing and asset management. A valid driving license is required, and having your own vehicle will be considered an added advantage.

Key Responsibilities:

• Provide first-line and second-line support for hardware, software, and network-related issues.
• Install, configure, and maintain Windows operating systems, applications, and user accounts.
• Set up, maintain, and troubleshoot computers, printers, and related peripherals.
• Support and maintain network infrastructure, including routers, switches, Wi-Fi, and cabling.
• Monitor and maintain CCTV systems to ensure functionality and reliability.
• Assist in managing IT assets and keeping accurate inventory records.
• Support IT purchasing — sourcing quotations, evaluating suppliers, and tracking IT orders.
• Ensure system backups and implement security best practices.
• Maintain documentation of IT configurations and support procedures.
• Provide on-site and remote technical assistance as required.

Requirements:

• Proven experience in IT Support, ideally in a Windows-based environment.
• Solid understanding of Windows 10/11, Windows Server, Microsoft 365, and Active Directory.
• Good knowledge of networking fundamentals (TCP/IP, DNS, DHCP, VPN, firewalls, etc.).
• Experience with hardware setup and troubleshooting (computers, printers, CCTV).
• Strong analytical and problem-solving abilities.
• Knowledge of IT asset management and procurement processes.
• Excellent communication and interpersonal skills.
• Valid driving license (required).
• Owning a vehicle is an added advantage.

Preferred Qualifications:

• CCNA, MCTS, HND or equivalent certifications.
• Experience using IT ticketing/helpdesk systems.
• Awareness of cybersecurity and data protection best practices.

Job Types: Full-time, Permanent

Application Question(s):

• How many years of experience you have in Qatar in similar field ?
• Do you have valid QID ?
• Can you join immediately ? What is your notice period ?