IT Technical Support Specialist

Job Purpose:

Responsible for providing technical assistance and support related to computer systems, hardware, or software. Responds to queries, runs diagnostic programs, isolates problem, and determines and implements solution.

Description:

• Install and configure new PC hardware and software on desktops, laptops, and peripherals such as phones, printers, external drives, and other related hardware.
• Diagnose, troubleshoot, and resolve Microsoft Windows, hardware, system failures or bugs and software problems
• Perform basic computer wired and wireless network troubleshooting
• Monitor and maintain computer system and networks
• Communicate and assist users through a series of actions to help set up system or resolve issues.
• Inventory Management-To maintain the inventory of all the computing devices that is to be accounted
• Privacy and Security-Enhancing Protection- To ensure that all workstations and computing devices are equipped with latest security features that follow company's policies and procedures
• Setup new users’ accounts and profiles and deal with password issues
• Connectivity-Network Issues-To ensure that the end users are connected to the organization resources
• Basic Infrastructure understanding to aid the support function
• Contributes to team effort by accomplishing related results as needed.
• Manage security options and software in computers and networks to maintain privacy and protection from attacks

Qualifications:

Diploma or Bachelor's degree in IT/ Computer Eng.

Experience:

1+ year experience in computer technical support (ServiceDesk).

Skills :

• Good technical knowledge (ITSM - IT Ticketing system - Active directory – Outlook – Printers & Scanner, etc...).
• Ability to diagnose and resolve basic technical issues.
• Good level in English- writing, reading, and speaking.
• Knowledge or certification in ITIL, A+, or any equivalent certificates.
• Good communication skills