Junior IT Specialist

Job Summary
We are seeking a motivated and detail-oriented Junior IT Specialist to join our team. In this entry-level role, you will provide essential technical support, assist with computer management, and contribute to maintaining our IT infrastructure. This position offers an exciting opportunity to develop your skills in a fast-paced environment, supporting both hardware and software systems across various operating platforms.

Duties

• Deliver prompt and effective technical support to end-users for hardware, software, and network issues
• Assist with computer management tasks, including setup, configuration, and maintenance of desktops, laptops, and peripherals
• Support the administration of computer networks, including LAN (Local Area Network), VPN (Virtual Private Network), firewalls, and other security measures
• Troubleshoot software problems across operating systems such as Windows, macOS, and Linux, ensuring minimal downtime
• Manage computer hardware inventory and coordinate repairs or replacements as needed
• Utilize IT service management tools like ServiceNow, Jira, BMC Remedy to log incidents and track resolutions
• Collaborate with team members to improve IT support processes and enhance overall system performance

Requirements

• Basic understanding of IT support principles and customer service best practices
• Familiarity with operating systems including Windows, macOS, and Linux
• Knowledge of computer networking concepts such as LAN, VPNs, firewalls, and network troubleshooting
• Experience with software troubleshooting across various applications and platforms
• Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint) for documentation and reporting purposes
• Ability to manage computer hardware components effectively and perform routine maintenance
• Strong communication skills to clearly explain technical issues to non-technical users
• Willingness to learn new technologies like Help Desk tools (ServiceNow, Jira) and BMC Remedy for incident management
• Active security clearance (Secret)
• Be able to lift 25 LBS
• Must meet DoD IAT Level 2 requirements.
• Must possess a Computing Technology Industry Association (CompTIA) A+, CompTIA Network+, Cisco Certified Network Associate (CCNA), Microsoft Technology Associate (MTA), or a Microsoft Certified Solutions Associate (MCSA) certification.
• (PREFERRED) USMC Network Experience

Join us as a Junior IT Specialist to kickstart your career in information technology! Bring your enthusiasm for problem-solving and your passion for technology to help us deliver reliable IT services that empower our organization.

Application Instructions
Apply today with your resume and a cover letter (optional) detailing your relevant experience. Please indicate your current clearance status in your application.

Equal Opportunity Statement
BirchTree Solutions is an Equal Opportunity Employer. We value diversity and do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

Job Type: Full-time

Pay: $28.00 - $34.00 per hour

Benefits:

• 401(k) matching
• Health insurance
• Paid time off
• Professional development assistance

Experience:

• IT support: 2 years (Required)

License/Certification:

• Network+, Security+, CCNA, MTA, or a MCSA certification (Required)

Security clearance:

• Secret (Required)

Work Location: In person