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Key Account Manager
- Delivering key KPIs; identifying, registering and developing new opportunities/customers according to a calendar schedule, generating consistent sales and margin for the new customers
- Identifying business potential of prospective customers and developing/managing a personal relationship through market visits. The candidate must be active and vigilant in seeking new opportunities and expanding network.
- Accountable for a portfolio of customers; customer engagement, execution of sales, increasing sales, managing credit, following up on commitments, establishing customer needs, complaint handling and responding to feedback
- Cross functional relationship: Developing a relationship with cross functional teams (procurement/ operations) to come up with initiatives and customized solutions.
- Consult with customers about business challenges and requirements, as well as the range of options and cost benefits of each (must maintain knowledge of Metro’s product portfolio).
- Using both direct (face to face, calls) and indirect methods (networking) of selling
- Maintaining detailed notes and tracking sheets to monitor customer development progress.
- Conduct sales activities with professionalism and integrity.
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