Knowledge Management Specialist, NAM

Turner & Townsend is a global professional services company with over 22,000 people in more than 60 countries.

Working with our clients across real estate, infrastructure, energy and natural resources, we transform together delivering outcomes that improve people’s lives. Working in partnership makes it possible to deliver the world’s most impactful projects and programmes as we turn challenge into opportunity and complexity into success.

Our capabilities include programme, project, cost, asset and commercial management, controls and performance, procurement and supply chain, net zero and digital solutions.

We are majority-owned by CBRE Group, Inc., the world’s largest commercial real estate services and investment firm, with our partners holding a significant minority interest. Turner & Townsend and CBRE work together to provide clients with the premier programme, project and cost management offering in markets around the world.

Working closely with business development-focused colleagues and technical professionals, and as an engaged member of the North America Business Generation Team, the Knowledge Management Specialist will help author, store and manage the company’s intellectual property, proposal/presentation content and marketing assets.

To be successful, the incumbent will help to execute a content strategy across the business – creating, writing and managing content to achieve business goals and be a voice for the company. They will be an excellent writer, are (or will be able to become) fluent in our business terminology and will effectively create a range of written materials on a variety of topics, including corporate messaging documents, capability and service line materials, sales tools, case studies, and articles.

Specific responsibilities associated with the Knowledge Management Specialist role include:

• Help manage and maintain the North America-related content presented on the Turner & Townsend Bid to Win portal: creating, editing, posting and managing content within North America SharePoint, CMS and other platforms and occasionally cleaning up outdated content to keep material fresh, informative and appealing.
• Maintain and draft specific materials relative to our business, including but not limited to capability statements, service line descriptions, business performance metrics/statistics, case studies, company forms/registrations, and bid content.
• Identify new content opportunities, exploring ways to repurpose existing content throughout the producing and publishing of content, writing, editing and proofreading, and formulating content strategies.

• Support the production of marketing materials for relevant in-region execution of global campaigns; support the development of North America-centric copy for marketing collateral and Turner & Townsend global publications.
• Provide hands-on drafting and project management support for the development of a wide range of sales and marketing materials within the region, as needed. This includes supporting bids and proposal development, when called upon.
• Ensure best-in-class materials, content and final deliverables are uploaded to internal content repositories.
• Support and contribute to internal and external communications and marketing plan/s for the North America business.

Other:

• Act as guardian of the Turner & Townsend brand ensuring consistency across the region.
• Support championing global/North America programs, deliverables and initiatives across the region.

To provide the support that Turner & Townsend’s professionals require, the incumbent will need more than 5 years of proposal, communications and business writing experience, preferably within a B2B professional services environment. Required competencies include:

• Bachelor’s degree in journalism/communications/marketing, or the equivalent in marketing, journalism or communications experience.
• More than 5 years of experience across both communications and corporate marketing, preferably within the construction consultancy, advisory, legal, architecture, or real estate industries.
• Superior written communications and proofreading skills; very detail oriented.
• An ability to identify critical messages and unique selling points, and clearly and effectively communicate them, and to modify standard text to meet the specific requirements of each new assignment.
• Think and communicate clearly – formulate a clear point of view on complicated issues and create a concise and well-written narrative to express it.
• Excellent project management, organizational and problem-solving skills, with a proven ability to implement/enforce procedures and to influence at all levels.
• Creative thinker with an ability to communicate complex ideas in a simple way, both written and verbally.
• Utmost in integrity, with a solid work ethic.
• Strong PC skills required. Expert in the use of Microsoft Office package, especially MSWord and Power Point. Video and graphic design experience is a plus.

Our inspired people share our vision and mission. We provide a great place to work, where each person has the opportunity and voice to affect change. We want our people to succeed both in work and life. To support this we promote a healthy, productive and flexible working environment that respects work-life balance.

Turner & Townsend is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees and actively encourage applications from all sectors of the community.

Turner & Townsend does not accept any speculative or unsolicited CV’s that have been sent to our internal recruitment team or hiring managers from agencies outside of our preferred supplier list. Any speculative or unsolicited CV’s will be treated as a direct application.

It is strictly against Turner & Townsend policy for candidates to pay any fee in relation to our recruitment process. No recruitment agency working with Turner & Townsend will ask candidates to pay a fee at any time.

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Please find out more about us at www.turnerandtownsend.com/

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It is strictly against Turner & Townsend policy for candidates to pay any fee in relation to our recruitment process. No recruitment agency working with Turner & Townsend will ask candidates to pay a fee at any time.

Any unsolicited resumes/CVs submitted through our website or to Turner & Townsend personal e-mail accounts, are considered property of Turner & Townsend and are not subject to payment of agency fees. In order to be an authorised Recruitment Agency/Search Firm for Turner & Townsend, there must be a formal written agreement in place and the agency must be invited, by the Recruitment Team, to submit candidates for review.