Logistics Coordinator, Contract Logistics, Dubai

Overview

DSV is truly a global player offering services worldwide and operating in more than 90 countries and over 75,000 employees. We thrive within an international network of partners and agents, and we aim to open opportunities for your career on an international scale, promoting Customers First, Best performance & True Collaboration - we are One DSV!

DSV Dubai is recruiting for a Logistics Coordinator. In this position you will be the first point of contact for the customers assigned to you. You will handle daily enquiries and inform your team leader in case of problems or major requests. You are responsible for all aspects of the customer relationship: inbound, outbound, complaint handling, documentation.

Reporting Line

Report to: Warehouse Supervisor
Role: Individual contributor
Direct subordinates: None

Detailed Responsibilities

• Handle all incoming customer enquiries and keep the customer informed
• Prepare, verify, and manage shipping and customs documentation for spare parts shipments
• Coordinate transportation logistics, including scheduling shipments and liaising with carriers and freight forwarders
• Ensure compliance with import/export regulations and company policies
• Track shipments and update stakeholders on delivery status
• Maintain accurate records of documentation and transportation activities
• Transportation and Documentation Reporting Topics
• Customer Support Backend, Assistance in preparing customer feedback reports for management review
• Mail & Courier Handling; Scheduling outgoing shipments and courier services & Maintaining logs of courier dispatches and deliveries

Communication

Internal - All internal teams
External - Customers, Vendors, Suppliers

Qualifications & Characteristics

• At least 5 years of experience in logistics, supply chain, or documentation coordination, preferably in spare parts or OEM sectors
• Knowledge of shipping documentation and import/export regulations
• Proficiency in MS Office and logistics management software
• Self-managed, result driven & outgoing personality
• Customer minded, but able to make his/her customers commit to the agreements in place
• Good communicator, both towards internal departments as towards customers
• Good organization skills
• Not afraid to escalate in case of problems or important issues
• Can distinguish important issues from minor
• Ability to define requirements, analyse facts, and determine relevant solutions/actions to be taken
• Extrovert personality with strong relationship building capabilities
• Energetic & proactive

About DSV

DSV - Global transport and logistics

Working at DSV means playing in a different league. As a global leader in transport and logistics, we have been on an extraordinary journey of growth. Let's grow together as we continue to innovate, digitalise and build on our achievements.

With close to 160,000 colleagues in over 90 countries, we work every day to offer solid services and meet our customers' needs and help them achieve their goals. We know that the best way to achieve this is by bringing in new talent, fresh perspectives and ambitious individuals like you.

At DSV, performance is in our DNA. We don't just work - we aim to shape the future of logistics. This ambition fuels a dynamic environment built on collaboration with world-class team players, accountability and action. We value inclusivity, embrace different cultures and respect the dignity and rights of every individual. If you want to make an impact, be trusted by customers and grow your career in a forward-thinking company - this is the place to be.

Start here. Go anywhere

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Job area: Terminal/Warehouse/Transport

Logistics Coordinator, Contract Logistics, Dubai
Dubai