Logistics Coordinator (Telecaller)

Job description:

Job summary

We are looking for a proactive and organised Logistics Coordinator to manage communications with delivery partners, vendors and consumers. The primary responsibility is to ensure timely follow up calls to confirm delivery status and assist in the smooth execution of daily logistic operations.

Key responsibilities

• Make regular outbound calls to confirm delivery reached intended recipients.
• Coordinate with delivery personnel, third party logistics and clients to track shipments and resolve issues.
• Maintain accurate records of call outcomes, delivery updates and pending cases.
• Update internal tracking systems with latest delivery status and exceptions.
• Handle inbound calls related to delivery queries or delays.
• Collaborate with the logistics and warehouse team to ensure a seamless dispatch and receipt process.
• Follow up on undelivered consignments and ensure attempts where necessary.
• Assist in basic administration tasks like data entry documentation and inventory coordination.

Requirements

• Diploma/Graduate pass
• Good communication skills (Languages: Hindi, English and Marathi)
• Basic computer knowledge MS excel, email and data entry
• Ability to multitask and be organised

Preferred skills

• Experience in logistics coordination
• Familiarity with CRM or any logistics tracking software.

Job Type: Full-time

Work Location: In person

Job Types: Full-time, Permanent

Pay: ₹15,000.00 - ₹18,000.00 per month

Benefits:

• Leave encashment
• Paid time off
• Provident Fund

Ability to commute/relocate:

• Andheri West, Mumbai, Maharashtra: Reliably commute or planning to relocate before starting work (Preferred)

Application Question(s):

• Are you comfortable to work in this salary range?(15000-18000)

Education:

• Diploma (Preferred)

Work Location: In person