Logistics Operations Specialist

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• Oversee and optimize logistics and supply chain processes, ensuring smooth, timely, and compliant operations across import, export, returns, and distribution.
• Monitor logistics performance and KPIs, analyze data, and prepare detailed reports to support informed decision-making by management.
• Process and track customer and system-generated orders in SAP, ensuring accuracy, completeness, and timely fulfillment in close coordination with stakeholders.
• Review and manage logistics documentation, including customs paperwork, ensuring proper archiving and timely submission to brokers and relevant teams.
• Collaborate with finance to ensure correct and timely processing of return credits and customs duties for import transactions.
• Handle logistics-related inquiries and special cases, including repair or quality issues, while maintaining optimal inventory levels and preventing excess & obsolescence (E&O).

• Bachelor's degree in Business, Logistics, Industrial Engineering, or an equivalent qualification.
• Minimum 2-3 years of experience in logistics management or international trade, preferably with knowledge of customs and regulations.

• Fluent in written and spoken English; knowledge of Arabic is an advantage.
• Proficient in MS Office with experience in ERP systems, preferably SAP; knowledge of Power BI and/or Smartsheet is a plus.
• Strong analytical skills to assess trends, optimize logistics processes, and support decision-making.
• Exceptional communication skills with suppliers and internal teams.
• Capability to manage multiple logistics priorities, ensuring on-time delivery and meeting deadlines.
• Excellent problem-solving abilities to resolve supply chain or logistics challenges efficiently.