Looking For Customer Service Representative in Thane - Fluent English

Company: A Leading US-Based Logistics & Moving Company

Job Summary:

Provide top-tier customer service by handling inquiries, resolving issues, and supporting sales efforts to ensure a seamless moving experience.

Shift : US/Night Shift

Job Location: Centura Square IT Park, SG Barve Rd, opp. Lanxess India, Thane West, 400604

Salary: Flexible for the right candidate

Key Responsibilities:

• Coordinate with movers and customers through phone, text, and email to manage scheduling, follow-ups, and overall logistical operations.
• Develop and monitor project schedules and timelines to ensure that all moves are executed in accordance with established requirements, deadlines, and milestones.
• Serve as the primary point of contact for assigned relocation projects, providing responsive support and escalating issues when necessary to ensure timely resolution.
• Develop rapport with customers to encourage positive Google and industry reviews
• Cultivate and maintain effective working relationships with movers and project stakeholders to promote seamless coordination and execution.
• Conduct initial video presentation to evaluate and pre-screen potential crew members in alignment with company standards and project needs.

Requirements:

• Excellent verbal and written communication skills, with a high level of professionalism.
• Strong organizational abilities and the capacity to manage multiple tasks simultaneously in a dynamic environment.
• Proficiency in basic computer applications
• Demonstrated problem-solving skills and keen attention to detail.
• Customer service experience preferred

Job Type: Full-time

Pay: From ₹216,000.00 per year

Application Question(s):

• Are you comfortable working as per the US time zone (night shift)?
• This is a full-time, office-based night shift position (no remote or hybrid). Are you okay with this?
• How do you plan to commute to our office at Wagle Industrial Estate, Thane?Own Vehicle/Public Transport/None of the above
• Do you have prior experience in handling US-based customers/clients?

Work Location: In person