Manager Client Operations - US Healthcare

Job Title: Manager Client Operations - US Healthcare
Location: Main Shahra-e-Faisal, Karachi (On-site)
Employment Type: Full-time
Shift Timings: 09:00 AM to 06:00 PM EST
Working Days: Monday to Friday

Benefits:

• OPD & IPD health coverage for self, dependents, and parents.
• Life insurance for self.
• Fuel card for male employees.
• Free pick & drop for female employees.
• In-house gym facility.
• Paid leaves & US holidays.
• Referral bonus program.

Responsibilities:

• Ensure smooth daily operations and meet defined turnaround times (TATs).
• Achieve productivity and adherence targets across all team members.
• Maintain process accuracy and compliance above 98%.
• Ensure timely updates and achieve 90%+ client satisfaction.
• Identify and implement workflow enhancements to increase efficiency.
• Oversee seamless coordination between internal teams and external clinics.
• Maintain optimal staff scheduling and timely documentation updates.
• Supervise accurate and timely insurance and patient onboarding processes.
• Generate periodic performance reports and highlight key operational insights.

Requirements:

• 5–7 years of relevant experience in Operations Management (preferably in BPO or US Healthcare sector).

• Minimum 2-3 years of experience in leadership roles.
• Strong leadership, communication, and analytical skills.
• Proficient in MS Office, healthcare CRMS, and operational reporting tools.
• Ability to work in a fast-paced environment with a focus on results and compliance.

Job Type: Full-time

Application Question(s):

• What is your current salary?
• What is your expected salary?
• If selected, can you join us immediately?
• Residential Area in Karachi?
• Are you comfortable working onsite in the evening shifts/ US hours? 09:00 AM - 06:00 PM EST?

Work Location: In person