Manager E-Commerce

METRO opened its first cash & carry wholesale center in Pakistan in 2007 & expanded to 5 wholesale centers in a short span of 18 months. In July 2012 METRO and Makro-Habib combined their wholesale business in Pakistan marking the beginning of a long-term partnership to the mutual benefit of both companies. The merger allowed METRO and Makro-Habib to combine resources and gain the financial strength to lead and grow in a challenging environment and to gain synergies targeted to generate value for our customers and suppliers alike. Today the company is operating 10 wholesale centers in Lahore, Karachi, Multan, Islamabad & Faisalabad.
METRO Pakistan (Pvt) Limited is part of METRO GROUP’s sales division METRO Cash & Carry, the international leader in self-service wholesale. The company operates more than 750 stores in 25 countries in Europe, Asia and Africa and has a workforce of over 107,000 employees. Sales in 2016/17 were approximately 37 billion Euro.

• Manage and optimize the online assortment, ensuring availability of key SKUs aligned with business priorities.
• Define onsite merchandising strategy (boosting, ranking, category placements) and guide the technical team on implementation.
• Plan and coordinate online promotions and campaigns with Commercial and Marketing teams.
• Liaise with Commercial and Category teams to align online pricing, offers, and product availability.
• Manage supplier partnerships by monetizing onsite placements such as banners, featured listings, and campaign spots.
• Identify and develop new digital income opportunities through supplier collaborations and sponsored visibility.
• Manage affiliate partners to drive incremental traffic and sales.
• Monitor and resolve customer complaints related to stock availability, pricing discrepancies, and product issues.
• Own and manage the e-commerce P&L, driving revenue growth and profitability.
• Analyse sales, conversion, and product performance data to identify growth opportunities.
• Provide strategic direction to technical teams for website updates, campaign pages, and merchandising improvements.

University degree (Master or Bachelor) in Business Administration, Supply Chain, or any Management Degree from a recognised University.

Experience

• 3 - 5 years of experience in the relevant industry

Functional Skills

• Proximity to Business & People
• Stakeholder Management
• Entrepreneurship
• Negotiation
• Result Orientation
• Team Leadership
• Growth Mindset
• Problem Analysis

Competencies:

• Excellent levels of E-Com knowledge
• Analytical & Strategic Competence
• Social skills & Ability to bring about change