Manager – IT Solutions

1. IT Strategy & Governance

• Develop and implement the organization’s IT roadmap in alignment with business priorities.
• Define IT policies, standards, and procedures to ensure consistent and compliant operations.
• Lead digital transformation initiatives and evaluate emerging technologies to enhance business performance.
• Oversee IT budgeting, forecasting, and cost optimization.

2. Systems & Infrastructure Management

• Ensure the stability, scalability, and security of all IT systems, networks, and applications across the organization.
• Lead system upgrades, migrations, and infrastructure improvements with minimal business disruption.
• Manage enterprise software platforms, ensuring seamless integration across departments (finance, HR, operations, etc.).

3. Information Security & Data Protection

• Establish and maintain information security policies and disaster recovery plans.
• Monitor and mitigate IT risks, ensuring compliance with data protection and regulatory requirements.
• Oversee access management, network integrity, and periodic system assessments.

4. Project Leadership & Solution Delivery

• Direct the planning and execution of major IT projects, ensuring delivery on time, within scope, and within budget.
• Provide technical and strategic direction to cross-functional project teams.
• Approve solution architecture designs and ensure alignment with enterprise standards.

5. Vendor & Contract Management

• Negotiate and manage vendor contracts and service-level agreements (SLAs).
• Evaluate and select vendors, ensuring optimal performance, cost-effectiveness, and reliability.
• Maintain strong partnerships with technology providers and consultants.

6. People Leadership & Team Development

• Lead, mentor, and evaluate the IT team, including the Assistant IT Manager and technical support staff.
• Foster a culture of accountability, innovation, and continuous learning.
• Identify training needs and implement professional development programs for the team.

7. Stakeholder Collaboration

• Act as the primary liaison between IT and business units, translating operational needs into technical solutions.
• Partner with senior management to develop and implement digital strategies that improve efficiency and data-driven decision-making.
• Ensure effective communication of IT priorities, progress, and challenges.

8. Reporting & Performance Management

• Oversee IT performance KPIs such as uptime, service response, and project delivery metrics.
• Prepare periodic reports for management on system performance, project progress, and compliance status.
• Recommend continuous improvement initiatives based on data insights and business feedback.